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While delivering mattresses my furniture was damaged. The delivery guy took a board out of the bottom of the bed and ripped apart my foot board. The delivery company owner I spoke with told me his company was not responsible. After hours and hours of calling people, no...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your delivery experience. Please feel free to provide feedback on both by emailing us at fanfeedback@ashleyfurniture.com. Please...

1.8
I didn't like
  • Every things involved with their service
  • Customer service sucks
#1050396
My son took me to Ashley Furniture Store in Decatur, Illinois to see the bedroom furniture he was buying. Some how the furniture ended up being financed in my name not my sons . He was used as a co-signer but we were never told this by the saleslady. She had said she...
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1.0
#1049755
Ashley Furniture - Bad costumbre service
Almost 5 Years ago we move TO a new home AND we decides TO purchace new furniture we spend more than 5,000 dollars in bedroom and living room set. Our problem started with our couches malfuction rails we felt like we're sitting on the metals. Suddenly start peeling...
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1.9
I liked
  • Nice store
I didn't like
  • Costumer service
  • Peeling upholstry
#1049119

Short Review on April 11, 2017

Ashley Furniture
#1032807
1.0
All I can say is Ashley Furniture is hands down the worst business I have ever been to in my life. They will 100% lie straight to your face. Everyone on this site should get together and help sue these no good people.
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Ashley Furniture Customer Care Review

Ashley Furniture
#1031541
1.7
I bought my bedroom suite 5 yrs ago and i moved to hawaii the movers broke one off and since then they been falling off one by one . Iv been trying everywhere to get some . Since its been discontinued ashley says tbey dont have any in stock on the parts so where else can we get them.i would hate tl get a brand new bedroom suite cuz i cant get handles to match the holes.
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Ashley Furniture Furniture Set Review

Ashley Furniture
#1025765
3.3
I bought a living room set from Ashley furn. It came with two lamps, the lamps were kind of cheaply made I noticed after! They'd blow up all the lights quick, the light's would blink on & off. So, finally they both caught on fire after a year-and-a-half!!
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Ashley Furniture Sofa Review

Ashley Furniture
#1018709
1.2
Ashley Furniture - Simple Review #1489070267
Ashley Furniture - Simple Review #1489070267
1 of 2
This what my furniture looks like. I contacted the insurance service and was turn down. What a waste of money! I also contacted the BBB and also was turn down.
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Me and my boy friend bought a bedroom set from Ashley furniture in 2016 & 6 months later my 1 year old son started getting red big bumps on him and we thought it was mosquitos.. one day we were laying down watching tv and I seen my boyfriend jump up cause somthing was...
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#1046202
The Mishawaka store will sell you a brand new piece. When it's delivered it will be damaged and they don't replace with a brand new piece. They refurbish it. You then have to pick it up. Well guess what it was damaged again. They then send it for refurbishment again....
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Anonymous
Vicki f

Bought sofa & love seat they both are infested with something can't sit on it feeling like bugs crawling on my skin also have bites

AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, thank you for providing your feedback on this item and your experience. We would be happy to try to help with this issue. Please feel free to reach out to Fanfeedback@ashl...

1.5
#1044897
Just like always I am so tiredd of companysvgetting bybwith what they do to consumers. I just want mymon e y back for the crappy furniture they sell snd oh remember tgey hsve the best warranty there is.bull.It will replace your furniture if they cant fix it. Oh but br...
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#1042925
I bought the this sofa from Heartland, Mississauga showroom. The quality of leather is so poor that it started peeling off within 6 months. The leather started getting stretched from the stitches area, and started losing its color. I paid for the sofa in full, without...
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#1038877
Your customer service lacks in so many ways! It all starded when I tried to order 2 sofas and mattress & box springs on line and the website said my address wasn't valid so I call customer service then the guy I talked with kept telling me I must b giving the wrong...
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Anonymous
Paula martins

Handles broke off nightstandAshley B622-93 how can I get set of x2?

AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your purchase or customer service experience. Please feel free to provide feedback on both by emailing us at fanfeedback@ashleyf...

#1037389
i bought my chair out of the greenville ashley furniture store, and they told me that that white sofa was a durablend pure leather chair, well it started peeling and then i contacted the store in greenville they gave me the corporate office and they said if i give you...
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Anonymous
Anonymous

Your sales person sounds like they didnt convey that correctly but honestly, how does something called durablend make you think its made 100% leather? Sounds like you liked th...

AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, Thank you for your feedback on this item, we would be happy to try to help. Please feel free to reach out to us at fanfeedback@ashleyfurniture.com for further assistance. ...

5.0
#1037178
Terrible customer service!!! Will never shop here again! Bought $3,700 worth of furniture in February @ the horse heads NY location. We were told 2-4 weeks for delivery, when we got a confirmed date it was the full 4 weeks out. 2 days before scheduled delivery I called...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.8
#1036914