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Ashley Furniture - Floor model mattress
Ashley Furniture - Floor model mattress
We bought a mattress without being told that it's a floor model and now that I found two huge slits on the memory foam, they are telling me that they do not service floor models. Those are sold as is and they cannot prove where in time the slits occur - before or after...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

If you think Freddy Krueger was a nightmare, try purchasing from Ashely Furniture Home Store. You will think Freddy Krueger is a Disney movie in my opinion. Your furniture if you are lucky will arrive fully stuffed and made like what you saw in the store. Turn it over...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.0
I didn't like
  • Service
  • Attitude
  • Quality
#1026188
Its been 3 months since I ordered my furniture. I was told by the store employee to call Corporate. SO I did and was told pretty much that the wait could go on forever. And that they could take 30% and another 10% if I cancel my order. And that their furniture comes...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that your delivery has been delayed. Please feel free to reach out to us at fanfeedback@ashleyfurniture.com Please put Pissed Consumer – and your name in the s...

Anonymous
Anonymous

They are breaking the law by forcing you to wait so long -

#1025306

Short Review for March 04, 2017

Ashley Furniture
#1016816
5.0
We came in with no clue about what to get but ended up leaving with the PERFECT piece for our living room. Lou Anne from the Huntsville, AL store was super helpful. We ended up dragging her around the store but she was so upbeat. We will definitely be back!
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Ashley Furniture Sofa Review

Ashley Furniture
#1013030
Wirst peice of furniture i ever purchased we bought leather sofa startrd comming apart at seams within a month have it covered now its an embarassment never again will i purchase furniture from Ashley
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Ashley Furniture Furniture Set Review

Ashley Furniture
#1012122
I too have a beautiful Ashley bedroom suite and the handles have broken. I found a similiar style on ebay and they had several so I bought them all (about 20) and so far have had to use them all. Nice furniture crappy hardware
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Ashley Furniture Pillow Review

Ashley Furniture
#1006045
2.5
What terrible service! We got a price was told to come in on Tuesday for the sale and it would be better, we did and the price 500 more. The pillows came in mail and I think they forgot to put stuffing in them We contacted the company and they said oh that's terrible and not a word since
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Ashley Furniture - Ashley will not stand behind - San Lucas Harness Set
Ashley Furniture - Ashley will not stand behind - San Lucas Harness Set
Ashley Furniture - Ashley will not stand behind - San Lucas Harness Set
I purchased this approximately 6 years ago. The set consists of a sofa, recliner, chair and ottoman. I notified Ashley Furniture customer support 2 years ago that my furniture started to peel. I even bought the extended warranty - which does not cover "peeling". I sent...
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Anonymous
Anonymous

That looks like pretty rough usage for 6 years.

1.5
I didn't like
  • Do not stand behind a defective product
#1024307
Purchased new end tables on 06/30/2015 from Ashley Furniture Home store Harrisburg Pa. also purchased a 5 year warranty from GBS Protect from store .I paid 579.00 total for end tables and warranty, tables were 467.00 warranty was 79.00 .On January 1st 2017 I noticed...
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1.0
I didn't like
  • Poor construction
#1024053
I purchased a dining room set costing $3,500 about 2 months ago. So last night I was putting some paintings up. I noticed that the top of my china buffet is damaged. I know for a fact it was delivered damaged to me by the Ashley Furniture. Because I live by myself and...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, thank you for providing your feedback on this item and your experience. We would be happy to try to help with this issue. Please feel free to reach out to Fanfeedback@ashl...

#1022908
When making a purchase one week and then trying to make a purchase the following week . Why would you not have a delivery fee for one purchase and have a delivery fee for the second purchase. I would be happy to pick up this purchase at your store to not have to pay a...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

I didn't like
  • I did not llike the way i wad treated no respect
#1022905
I purchased a bedroom suite and an floor model adjustable bed. I was scheduled for delivery within two weeks of the sale date. Parts of the furniture came had to wait on other parts for weeks. I never received the adjustable bed was told there was a mix up at the...
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#1022563
In my opinion I highly SUGGEST NO ONE waste your time or money here!They lie to you to get the sale and the part it can be returned in 1 day is a lie as well.All sales are final for mattresses, foundations, adjustable bases, Bunkie boards, metal rails, pillows, bed...
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Anonymous
Entitled whinny dude

I'm just curious but would you be ok with going to get a mattress and then being told the one you picked out was in someone's home for a day or two? No you wouldn't and you w...

1.0
I didn't like
  • Not honoring warranty
  • No refund
  • Horrible customer service
#1020193
Ashley Furniture Leather Ashley Reclinera Review
We bought 2 recliners. Both recliners cracked at the top. When I called she stated that the warranty was only a year and was up juat a couple of days. They told me that I could buy the top part of the recliner but they woukd not do anything to help. Very rude and it...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fan...

1.2
I liked
  • Thw chair at firstv
  • Sales woman
I didn't like
  • Did not stand behind product
  • Customer servixe
#1019949