On July 2, 2017, my husband and I brought a sofa & loveseat from Ashley Furnitures, paid in full, $99 delivery and paid for a 5 years warantee. After many phone calls, we were told that we must pickup tje furniture at the warehouse because we did not pay the $99...Read more
We bought a couch and loveseat over 6 months ago and also bought the extra insurance warranty that they pressure you to get. well Well we had to use our Insurance warranty 6 months ago and have yet had anybody come to look at the couch, have yet gotten anywhere with...Read more
Purchased a Table and Chairs, Ashley's delivery department called to arrange delivery which was 10/8/2017. Needless to say there was no delivery, not only that there was not so much as a phone call advising us of a delay. Called to cancel purchase only to be given...Read more
Ashley Furniture - Lies lies lies
When we purchase a couch &a recliner we were told 100%leather false 4yrs later the furniture is peeling in further research af got sued for there lies I called head corruption the women said computers r down it was a lie she told me she would call me the following day never receive that phone call
Ashley Furniture - Horrible
Bought a couch and love sofa with defects.. Seats cushions not quite even. Pillow backs dinking in. Only my husband and i live here. Each time we call its akways we will have the cords in. In two weeks. Pillow backs are horruble. Was told a/couple days ago. Will be another week or two. Store manager says shes out of it. Adhley tec has to deal with it. Never buy again. From them.
Ashley Furniture - Solid metal in recliner fails
I have an Ashley reclining sectional. The same metal struts in both recliners has failed. One of them failed twice. This all happened within five years. This was not one of the joints. It was metal pieces breaking in half. Either very poor design or poor quality materials. I've had very cheap recliners and never saw the poor quality of this garbage.
Ashley Furniture - Warranty a joke
Paid over $5000 for furniture and they convinced us to get the warranty, saying it covers everything. Lie it covers nothing. Not even 2 years old and can't get my furniture repaired because warranty doesn't cover issue. Waste of money do not get warranty. I will never buy furniture from Ashley again.
My wife and I were looking for white or grey furniture that would match are newly painted room. The only white furniture was youth furniture so we went with grey. Before the purchase I asked several times that this was grey furniture and then they said yes. We went...Read more
First I'd like to say the sales associate's are amazing for their unique way of selling very expensive furniture and selling the 1 year warranty as well as delivery (sarcasm). Well they had to replace my couch once due to their negligence of not dissembling it to bring...Read more
- Design of furniture
I didn't like
- Poor construction
Ashley Furniture took my order in August 2017, that included Carlyle two bookcases, a chair and a desk. First they delivered a damaged desk, which we returned and requested a replacement. Then they delivered everything else but the desk. They kept stalling, blocked...Read more
I didn't like
- Lies that customer service fed me
Oh my word! We bought a bedroom set from them about 7 months ago. I have been getting bit for like 7 months. I had welts, sores and bug bites on my arms and hands especially. I thought it was flea bites. Orkin sprayed like 2 treatments . Nothing! I went to doctors had...Read more
Went to Ashley funrniture in the Midwest for the first time. Was sold on a couch and a bed. When I came in I specifically referenced the -0- interest rate. Sales people ran credit came back with 10k line and I pointed out what I wanted. When I was finished there was...Read more
I didn't like
- Quick to grab money and not follow up
- Gross incompetence
I purchased 5 pieces of furniture from Ashley Furniture along with a warranty from Furniture Care Protection. I normally don't purchase extended warranties, but at the time of purchase I was assured by the sales person and the office staff that if anything happened to...Read more
Spent over $2050 at this store, and had to throw it all away!!! I was wondering why my children wouldnt sleep in their beds and opting to sleep on the floor instead, only to lift the mattress and break the beds apart to have a countless amount of bedbugs come out of...Read more
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