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I currently would not refer Ashley to anyone. | Ashley Furniture review from Du Page, Illinois

1.0
Details
We purchased a complete bedroom set, but refused delivery because there was no hardware for the bed. The delivery people asked if I still wanted the set and I told them NO. Take it back. Why accept furniture that can not be assembled? The lead delivery person was upset and almost broke my screen door. Per the warehouse, it would take 2-4 weeks for the hardware. This was unacceptable service. Now I have to tie up another day to wait on the delivery. Terrible customer service.
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Review
#1746468 Review #1746468 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
1.0
Details
We preferred a bed set for our new house in Florida the month of November. They asked us when we wanted it delivered and we said December 26. December 24 came and I had not heard from them so I called them and they informed me that one of the pieces was on back order....
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Review
#1745473 Review #1745473 is a subjective opinion of poster.
Pros
  • Look of the furniture
Cons
  • No one fixed the problem
  • Call hold times 45 mins without satisfaction
Reason of review
Problem with delivery
Tags
  • bad delivery service

Never buy from Ashley! | Ashley Furniture review

1.0
Details
Never buy from Ashley! - Ashley Furniture review
Never buy from Ashley! - Ashley Furniture review
12/26/2019 Worst Customer Service! Never purchase their insurance! Waste of money! My headboard of the bed is infested with Bed bugs! And they said probably we brought them into the house! I will never buy from them again.
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Review
#1743812 Review #1743812 is a subjective opinion of poster.
Cons
  • Will never go there
  • Bed bugs
  • Poor product
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Dont buy junk | Ashley Furniture review

1.0
Details
bought recliner nothing but problems and customer service *** rude *** ***
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Review
#1743546 Review #1743546 is a subjective opinion of poster.
Cons
  • You will get screwed over i promise
Reason of review
Poor customer service
Loss
$541
Preferred solution
Full refund
Tags
  • damagedgoods
1.0
Details
Glenn Mlynarek ASHLEY FURNITURE 6915 W. Briles Rd Broken Base Recliner Peoria AZ 85383 480-510-9170 Purchased extended warranty when we purchased our furniture October 28 Called about broken base on recliner and told to go in to store. October 28 went to Bell location...
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Review
#1739221 Review #1739221 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
1.0
Details
I've been trying to get Ashely Furniture to replace the NEW furniture we bought for son, since he bought a new HOME. Three weeks after the furniture was delivered, the couch/back & cushions began to come apart. At first, our son thought it was something that would...
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Review
#1737191 Review #1737191 is a subjective opinion of poster.

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Verified Reviewer

DON'T BUY FROM ASHLEY FURNITURE

1.0
Details
Our son bought a new home. We wanted him to start out with a gift from his Dad & I. He got the furniture less then 4 weeks ago and the couch has started to come apart. He contacted Ashely and to no avail, he contacted us. I was in communicate with Ashley and thought the issue was being resolved..WRONG ANSWER. As of this writing Ashley has FAILED AGAIN to address this issue. THIS IS UNACCEPTABLE. HOW ARE THESE PEOPLE ALLOWED TO CONTINUE SERVING THE PUBLIC WITH LIES & GARBAGE.
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Review
#1736311 Review #1736311 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund

Be prepared for disappointing customer service | Ashley Furniture review from Rochester, Minnesota

1.0
Details
I purchased a $300 gift card in Rochester, MN. I specifically asked the sales associate if it could be used at any Ashley Furniture and was assured it could. I sent the card to a family member in WI and when she went to use it at the Kenosha store, was told it wouldn't be accepted. The card plainly states on the front "Gift Certificate redeemable at all Furniture Outlets USA locations." The Kenosha store manager was adamant about not accepting the card. Abysmal customer service and false advertising on a corporate card.
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Review
#1736269 Review #1736269 is a subjective opinion of poster.

Please do not buy any furniture from Ashley, terrible quality | Ashley Furniture review from Bloomington, California

1.0
Details
When the furniture was delivered one of the legs on the bed was broken, the dresser was scratched up at the bottom, 2 weeks later they delivered another bed and one of the dresser drawers wouldn't pull out, had to send it back, called to ask how much would they knock off on the dresser if we decide to keep it, they stated 150.00, it worth more than 150.00 for the inconvenience, to make a long story short they don't have their own tools to set up your furniture and the 2 men that delivered the furniture had been smoking weed, the bottom line their quality of furniture isn't worth 500.00, the next time I need furniture I will go to Haverty's or Sprintz, Ashley needs to go out of business, they are a RIP OFF
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Review
#1736192 Review #1736192 is a subjective opinion of poster.
Product
Ashley Furniture Bed

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Verified Reviewer

Resolved: Do not buy from them. They refuse to cooperate with their customer's even when it is their fault! | Ashley Furniture review

3.4
Details
Do not buy from them. They refuse to cooperate with their customer's even when it is their fault! - Ashley Furniture review
Do not buy from them. They refuse to cooperate with their customer's even when it is their fault! - Ashley Furniture review
Do not buy from them. They refuse to cooperate with their customer's even when it is their fault! - Ashley Furniture review
Do not buy from them. They refuse to cooperate with their customer's even when it is their fault! - Ashley Furniture review
Do not buy from them. They refuse to cooperate with their customer's even when it is their fault! - Ashley Furniture review
Do not buy from them. They refuse to cooperate with their customer's even when it is their fault! - Ashley Furniture review

Update by user Dec 20, 2019

Ashley picked-up the defective furniture and issued credit. All is well.

Original review posted by user Dec 18, 2019

I received damaged goods. I called to ask for a pick-up and credit the same day as delivery. They delivered the furniture at 5:45 in the morning btw. Customer service promised a full refund to my account once they received the pictures. The pictures were sent the same day. Still no response, the have yet to pick-up the sectional and will not correspond with me through email. This is NO way to conduct business! Left-Arm Facing Loveseat 2870155 Kit Component Price: $559.99 Color: Size: Dimensions: 62.000''W x 40.000''D x 40.000''H Shipping Method: Home Delivery Scheduled Delivery Date: 0001-01-01T00:00:00-06:00 Fulfilled by: DSG NEW MEXICO, LLC. AN ASHLEY FURNITURE HOMESTORE Right-Arm Facing Cuddler SKU: 2870175 Kit Component Price: $560.00 Qty: 1 Wedge SKU: 2870177 Kit Component Price: $400.00 Qty: 1 Armless Sofa SKU: 2870199 Kit Component Price: $520.00 Qty: 1
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Resolved
Review
#1735832 Review #1735832 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Cons
  • Many
Reason of review
Poor customer service
Loss
$203999
Preferred solution
Full refund
Tags
  • Waste of money
  • inconvenience
  • ashley furniture reviews