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5.0
Details
Our sales associate, Randy from Dallas was in town (Charleston SC) for a huge sales event. He was amazing! In fact, Carol (store manager) and the Sales event Manager (not sure of his name, from NJ) were all so incredible and so very patient! Randy worked with us for...
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Review
#1694290 Review #1694290 is a subjective opinion of poster.
Service
Ashley Furniture Customer Care
Reason of review
Good customer service
Ashley Furniture review - Horrible customer service.
Ashley Furniture review - Horrible customer service.
Ashley Furniture review - Horrible customer service.
Ashley Furniture review - Horrible customer service.
This is what my sons couches looked like after 3 months of having. This set was a floor model. The cushions sunk in and the fabric is worn as if he has had the couch for 10 years. Contacted Ashley’s and they said to contact Premier warranty company, the warranty...
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Review
#1693146 Review #1693146 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Reason of review
Bad quality

Ashley Furniture review: Lost a customer

1.7
Details
spent 22K last year on furniture here. 4 weeks ago the bed rail screws pulled out of the rail collapsing the bed I bought. by the time I gave on trying to reach them on the phone I went to the store and was told it was 2 days out of warranty. filed a claim with GBS their 5 yr warranty plan and was told it was a manufacturer defect and did not qualify to be repaired. Over a $110 bed rail they have lost me as a customer and I would never recommend them. somewhere in the story the manager basically called me a liar but I am not going to spend any more time describing this nightmare
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Review
#1692845 Review #1692845 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1600
Preferred solution
Let the company propose a solution

Ashley Furniture review in Leavenworth, Kansas: Need a replacement part

Ashley Furniture review - Need a replacement part
Ashley Furniture review - Need a replacement part
I need to replace the foam and upholstery to my one of the seat cushions of my sectional. I would like to purchase this piece as soon as possible. This couch is dear and special to us. We are allowing our son to take it when he leaves for college.
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Review
#1691911 Review #1691911 is a subjective opinion of poster.

Ashley Furniture review: I thought I’d buy some furniture..... nope!

1.0
Details
I drove an hour to our nearest Ashley’s furniture located in Appleton wi. Where I was finally greeted by an associate named Bob, who preceded to show us a fireplace that was not in store but in a computer, told us that the colors don’t really match the screen and when we asked about their return policy if it did t match he preceded to respond with “Ashley’s has 17 stores and we don’t care if we lose your business. The faked a coughing jag to walk over to another associate and explain something to him, without coughing, and they both walked away from us.... too bad Ashley’s there was a furniture store across the street and 4000 went to them
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Review
#1691165 Review #1691165 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Contact me

ASHLEY FURNITURE #1 FURNITURE AND MATTRESSES SUCK!!!

1.0
Details
ASHLEY FURNITURE #1 FURNITURE AND MATTRESSES SUCK!!!
ASHLEY FURNITURE #1 FURNITURE AND MATTRESSES SUCK!!!
ASHLEY FURNITURE #1 FURNITURE AND MATTRESSES SUCK!!!
ASHLEY FURNITURE #1 FURNITURE AND MATTRESSES SUCK!!!
ASHLEY FURNITURE #1 FURNITURE AND MATTRESSES SUCK!!!
look at the pictures of sofas I purchase they look like the display and listen to the *** customer service corporate office dept in NEW BRAUNFELS , TEXAS.
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Review
#1689436 Review #1689436 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
1.2
Details
Went to Ashely Store at Bucklands Hill on 9/13/19 and bought a sofa loveseat for $639 incl del. What we got a customer service nightmare. First sofa delivered three weeks after and the legs could NOT be attached. I refused shipment and was told a new sofa would be...
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Review
#1688876 Review #1688876 is a subjective opinion of poster.
Cons
  • Quality and attitude of company
Reason of review
Damaged or defective
Preferred solution
FIX IT ASAP
Tags
  • Quality

Ashley Furniture review: Pathetic Customer Service

Update by user Oct 22

Store is the TriCounty location.

Original review posted by user Oct 22

I took a half a day off to await a promised delivery. I finally got through to someone on the phone after an hour of trying. NO ONE CONTACTED ME. Due to a variety of reasons, they were unable to deliver. I was promised no later than 8:30am the next day. They showed up at 8:50am. No contact was made after driver had said 8:31 earlier. THE ORDER WAS NOT COMPLETE! Once again, I was not informed. Jackie in “customer care” actually told me to stop using the term “excuses”. No one can connect me to the director of operations. Now they expect me to spend another half day waiting on the rest of the order. Never again! Word of mouth is powerful!!!!
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Review
#1686716 Review #1686716 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Cons
  • Management
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • Horrible

Ashley Furniture review in Spring Hill, Florida: Delivery disappointment

1.0
Details
Waiting for a delivery that should have happened at 3pm on a Monday. It’s now after 9 a night (on a Monday) and still waiting for my furniture. I’m pissed. Royally. Who the *** delivers furniture after 9 o’clock at night? It’s utterly ridiculous! I need to get up for work in 5-hours! It’s unbelievable!
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Review
#1686428 Review #1686428 is a subjective opinion of poster.
Product
Ashley Furniture Marsilona Dining Table

Ashley Furniture review in Jacksonville, Florida: Don’t waste your money

1.0
Details
They cover nothing. They don’t explain anything when you purchase it and the sales person makes it sounds like no matter what happens you are covered. Lies! If the damage looks like it is caused by a pet forget it. Even if you don’t have a pet they will not cover it. Save your money.
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Review
#1685620 Review #1685620 is a subjective opinion of poster.
Product
Ashley Furniture Chair Warranty