Bought a rocker/recliner in July. A few months later, when rocking, there's an audible tapping.
Took 2.5 weeks to get someone to my house. He heard the noise and stuffed a piece of cardboard in between plastic foot and wooden frame, then squirted wd40. 2 weeks later same problem and now another 2 wk wait. Asked that a new chair be delivered as there was nothing mechanicaly wrong with it and that they needed 3 opinions.
I asked if all furniture from their store was faulty.
Next week we will see. Will never go back there again