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I had picked out the sofa that I had wanted but found it lower at 2 other competitor stores nearby. I decided I'd call Ashley to see if they could do better on price. Spoke w a salesman and after a very productive conversation he 'wanted to earn my business' so he came down $100 and offered me the current promo of free delivery.

I confirmed the price and offer 3 times 3 times 3 times.

I wanted 24 hours to mull it and he was fine with that.

I called back the very next day to buy the sofa over the phone and he TOTALLY lied to me told me he never offered me the $100 off.

I HATE being lied to by sleepy furniture sales people.

Reason of review: Poor customer service.

Monetary Loss: $229.

Preferred solution: Deliver product or service ordered.

Ashley Furniture Cons: Entire experience.

Location: 3350 Airport Rd, Boca Raton, FL 33431, USA

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