Update by user Apr 15, 2018
UPDATE - There has been NO REPLY from Ashley Furniture. Judging from the numerous complaints and photos online - it appears that they simply DO NOT stand behind their furniture.
They DO NOT care. My sofa and loveseat have become worse with time. Huge chunks are peeling off every day. It looks disgusting.
I am on disability and cannot purchase new furniture. The sofa and loveseat were given to me as a gift 5 years ago. They look like they're 25 years old !
The "durablend" is repelling from the fabric even more than before. Ashley Furniture DOES absolutely NOTHING.
Original review posted by user Mar 15, 2018
An Ashley Furniture “Dura blend” sofa and loveseat were purchased for me as a gift by a family friend. Dura blend is, allegedly, a combination of real leather and faux leather. It wasn’t long before there was some minor peeling on both pieces which escalated into EXTREME peeling. This should NOT be happening within a few years of minor use. Both pieces are peeling in places that are never even touched! It need not be used – it shreds itself. The quality of the material (DuraBlend) is cheap!
Every day, all day, with chronic back pain, I pick up pieces of the sofa and loveseat. I find pieces on my clothing and in the shower ... everywhere! I weigh 98 pounds and have no pets. The sofa and loveseat continue to peel and come apart. There is no excuse for such poor quality.
On the DuraBlend information card the first descriptive word is – durable! That word should have a question mark following it. (Durable?) ... Another descriptive phrase on the card is “sophisticated look and feel.” Please see the photos. Does that say sophistication? It should say – “Belongs in dumpster.” Sophistication? I am embarrassed to invite people into my home. When I do, they always leave with pieces of the sofa and loveseat attached to their clothing. A souvenir of “sophistication.”
Stated on the tag is - “Made by Ashley furniture Industries, Inc.” Well Ashley, I need a REPLACEMENT sofa and loveseat of a similar color and shape – BUT pieces that will NOT PEEL that ARE ACTUALLY durable and sophisticated in look and feel.
Sick of looking at shredded furniture claiming to be “durable.”
Product or Service Mentioned: Ashley Furniture Sofa.
Reason of review: Bad quality.
Preferred solution: Ashley Furniture should replace the pieces with products they know will not peel asap. Despite the sofa and loveseat being 5 years old. The material is crumbling and peeling. Unnacceptable for only 5 years of minor use..
Ashley Furniture Cons: Ashley forcing customers to take defective furniture.