Prattville, Alabama
Not resolved

I bought a $130 five-year Montage protection plan when I bought a leather couch from Ashley Furniture. The leather started pealing off, which is when Montage informed me that the "protection plan" does not really cover anything (and even if it did, I had to report the problem within 30 days).

The Montage "customer service" agent will try to trick you into saying that the problem started more than 30 days ago so that you forfeit any claim.

Don't go to Ashley Furniture but if you do, definitely do not get a Montage protection plan. It is a complete waste of money.

Reason of review: Warranty issue.

Monetary Loss: $300.

Preferred solution: Let the company propose a solution.

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