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Gonzales Ashley. Take it that I purchased an ottoman and rug on Black Friday (11/25/16) on we are still waiting in January (almost 2 months) for the items to arrive at the store for pickup.

That's not the frustrating part, the fact that you call the store for follow up only to be told you will need to call your seller (who will of course not be available to talk so they send reps to return your calls (take it that I got 1 call back from more than 8 contacts to the store) Beyond the most ridiculous terrible customer service I am STILL dealing with now. DO NOT BUY ANYTHING FROM THIS COMPANY AND LOCATION!!

Product or Service Mentioned: Ashley Furniture Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Promises not kept, Quick to grab money and not follow up.

Company wrote 0 private and 1 public responses to the review from Jan 12, 2017.
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Ashley Furniture Verified Representative

Hi! I'm sorry to hear that you haven't received your furniture as yet.

Can you please send an email to with your contact information, as well as the store location where you made your purchase?

I'd be happy to try and assist you with this! – Brooke

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