Not resolved

Hi i won't get near Ashley furniture anymore.We have bought 3+2 set 1.5 years ago and from day 1 the sofa's springs system is not functioning!!

Related: Ashley Furniture Sofa Review from New Iberia, Louisiana

When you sit on the Sofa you sit really low and uncomfortably. Attached a photo that demonstrate our bad experience with this Sofa. We approached Ashley a year ago and the cushions were replaced but the problem remains. We are extremely disappointed and would have to replace it.

I hope i can get any compensation. I will definitely try. What would be the best approach to issue a complaint ?

Would appreciate any advice in this matter.No doubt i won't step through their doors anymore.

I didn't like: Poor quality.

Review #1019936 is a subjective opinion of a user.

Value for money
Exchange, Refund and Cancellation Policy
Customer service
Diversity of Products or Services
Product or Service Quality
Style and Design
Advertised vs Delivered
Delivery Service
PRODUCT OR SERVICE Ashley Furniture Sofa
Reason of Review / Monetary Loss Bad quality / $1600
Preferred solution Full refund

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Fort Mill, South Carolina, United States #1301929

Duct tape! Sheesh..sorry, we are having issues as well. Ashley does not care.


Take them to Small Claims Court and bring a printout of the many complaints against Ashley Furniture.

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