State: New Jersey Clear all filters (87 of 2384 reviews match)
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Worst experience ever with a furniture store. Salesman Eric invoice for the incorrect sectional set and then told us that is what we wanted. Complete lie!!! Called store numerous times only to be hung up on. Managers Avery and John have zero customer service skills....
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Ashley Furniture - GIFT CARD
Your store in NJ did honor the $ 300.00 gift card which was given to me from Chicago store for purchasing the $ 6000 worth of furniture last year and did not deliver on time as promised. o NJ and wanted to but furniture in NJ, but the NJ store did not accept the gift...
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1.0
I didn't like
  • Product
  • No service
#941591
WE BOUGHT SECTIONAL IT IS COFIGURED WRONG AND DOES NOT FIT IN MY SPACE AFTER TAKING MEASUREMENTS WITH FURNITURE SPECIALIST I TOLD HER IT MUST BE CONFIGURED PRECISELY TELLING HER NUMEROUS TIMES ON HOW IT SHOULD FIT .SO WENT BACK HOME WITH THE MEASUREMENTS SHE GAVE ME...
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3.9
I liked
  • Sales rep
#936205

Ashley Furniture Sofa Warranty Review

Ashley Furniture
#838868
A!l there stuff looks nice price is good does the stuff last ! I have to say not very well bin just about a year an our couch is falling apart we ha e the warranty but its about as good as nothing. Will never buy from them again
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Ashley Furniture Review

Ashley Furniture
#776968
Be careful they will not hesitate to deliver an open box item. The furniture that was deliver was defected. Would not recommend this company.
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Ashley Furniture Staff Review

Ashley Furniture
#685947
5.0
Details
Had an excellent experience today. Sales rep Neal Stewart at Fairfield NJ store! Highly recommend.
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Advertised vs Delivered
Diversity of Products or Services
Product or Service Quality
Warranty
We purchased an adjustable head and foot base for our (mattress) from Ashley Furniture Store in Cutler Bay, Florida priced at $799.95. About two days later, they delivered a base that adjust only at the head, priced at $499.99. It took almost forty minutes for the...
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Purchased a recliner Signature Design by Ashly from a furniture store in Villis Nj. Noticed that when I sat in it I was itchy all over like I get from being allergic to cats bad After a few days I got worse I couns not breath & my throat closing up went to ER I...
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Cape May, New Jersey
#912747
Five years ago I purchased a dura blend power recliner along with a five year protection plan. The recliner material is peeling off in pieces as well as cracking. I called the customer service and complained about what happened and even sent pictures of the problem. No...
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I ordered a beautiful server with glass shelving in the middle. When the piece was delivered, the delivery men had forgotten to grab the glass shelves. I called the store from which I ordered the piece, and the manager, I believe his name was John, informed me that I...
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I bought a Living Room suit in 2012 and a Sealy Mattress in 2013. The Living room suit was a 4 Piece including a Couch, Loveseat, Big Chair and Ottoman. The sales man talked me into the protection plan for the furniture...told me it covered EVERYTHING. I said even...
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2.3
Ocean View, New Jersey
I didn't like
  • Quality of furniture after a few years of use
#801230
Went to their store in Linden NJ and saw at least 8 salesmen just standing around and was totally ignored for over 20 minutes. Only 6 other people were in the store and 2 of them were signing paperwork. I saw a recliner I wanted more information on and 2 salesmen...
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1.0
Roselle Park, New Jersey
#774839

Contact Ashley Furniture

Mailing Address:
Ashley Furniture Ind., Inc.
Attn: Consumer Affairs One Ashley Way
Arcadia, WI 54612
Phone:
(800) 477-2222
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On September 20, 2015 I took delivery of a living room set. I was sold defective/poor quality furniture. The product I received was not the same as the product on display in their showroom. This is known as bait and switch. I called Ashley Furniture numerous times over...
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1.0
I didn't like
  • No one fixed the problem
  • Unwilling to stand behind products
#756389