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Oh my word! We bought a bedroom set from them about 7 months ago. I have been getting bit for like 7 months. I had welts, sores and bug bites on my arms and hands especially. I thought it was flea bites. Orkin sprayed like 2 treatments . Nothing! I went to doctors had...
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I and my entire family will never shop at Ashley's furniture ever again. Their customer service is extremely unreliable, unprofessional and utterly disgusting in every form. They lack the most basic sense of customer service and their extended warranty carrier,...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

Don't waste your time or money with *** from Ashley Furniture!
Don't waste your time or money with *** from Ashley Furniture!
Why you should NEVER purchase from Ashley Furniture Stores. February 20, 2017 by bargainhound 6 Comments (Edit) It has taken me 5 years to write this post. I wanted to write it a long time ago, but wanted to wait until I saw how the quality of the products held up....
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Anonymous
Anonymous

Thank you for this. I was thinking of buying living room furniture from Ashley myself. I'm so sorry this happened to you....messed up.

1.0
I didn't like
  • I did not llike the way i wad treated no respect
  • Products not as described
#1011605

Short Review on October 13, 2016

Ashley Furniture
#936149
Worst company ever, bad ctm services.... Don't buy any mattress from this store.
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Ashley Furniture Customer Care Review

Ashley Furniture
#905819
1.0
Details
This company is absolutely terrible! Do NOT buy from them go to rooms to go or a better furniture store, the customer service is absolutely terrible, your order never arrives on time and cancelling is a nightmare! I will be reporting Ashley furniture to the BBB
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
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Ashley Furniture Warranty Review

Ashley Furniture
#808019
1.5
Details
This furniture sucks bought it from olums 5 yrs ago!! Totally falling apart!! Chair, love seat and couch!!! The fabric is terrible going thread bear!¡!! We have no children no animals and we are in our late 50's lightly used and still falling apart!! What gives? Talked to a rep and shame on me ***!! Don't buy this ***!!! I even took out extended warranty!!!! What a scam
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Diversity of Products or Services
Website

Ashley Furniture Staff Review

Ashley Furniture
#711767
Horrible customer service. Awful managers. Had to call 10 times to speak to a manager about a defective delivery. I just canceled order if that was a preview of what's to come
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My wife and I went to go Furniture shopping for a new couch. Upon finding the one we liked we sat down to negotiate the deal it was revealed that their promotion was only valid through one bank no where on any advertising does it say I have to open another credit...
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Can't get anyone at the Memphis location to call me back. Delivery date has been moved up 3 weeks making it a 5 week order. Horrible, horrible customer service. I called corporate office &I was told each location is individually owned, they couldn't help me. BUYER...
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We purchased a sealy hybrid cooper mattress from Ashley furniture on Sunrise highway patchogue NY on May 1st 2016.....we checked with Sealy and was told Ashley had a one time 90 day return if the mattress was not up to standards....well so much for that, we've spoken...
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1.0
I didn't like
  • Very bad customer service reps who lie
#896018
Ashley Furniture - Delivery Service Review from Rochester, New York
Ashley Furniture - Delivery Service Review from Rochester, New York
Was given one price from the sales person at the store and had to pick it up it up myself, then found it much cheaper from Ashley Furniture online delivered. No compensation was offered because " I was using a Ashley gift card ". Talk about being blatantly ripped...
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2.8
I liked
  • Salesman and manager were great
  • Price
  • Sales woman
I didn't like
  • Quality of furniture after a few years of use
  • Dishonest policy
  • Lack of customer service
#844252
This is the worst, most UNCOMFORTABLE piece of furniture I have ever owned! The cushions do not stay in place and are constantly sliding around. We have only owned the sofa for a year and the cushions are sinking in already. The cushions have been sinking in for the...
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1.6
I liked
  • Price
I didn't like
  • Product quality
#841725
Ashley Furniture Sofa Review from Manhasset, New York
Ashley Furniture Sofa Review from Manhasset, New York
Worst quality furniture anyone can possibly buy. It's frame is made out of compressed wood, which is just as good as cardboard. The best piece of advise is to avoid it all together. We've had problems since it was delivered. We couldn't use it for the first week as the...
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Anonymous
keith

easy fix, probably was cracked when delivered to dealer and broke at customer house. I sell this for $799.95. No way to make it with real wood and great craftsman ship for tha...

Anonymous
Anonymous

Bob's discount furniture is no different. Looks great from the outside couches, love seats, buy all made with particle board , breaks so easy with it's own weight moving it....

1.0
Manhasset, New York
#840261

Contact Ashley Furniture

Mailing Address:
Ashley Furniture Ind., Inc.
Attn: Consumer Affairs One Ashley Way
Arcadia, WI 54612
Phone:
(800) 477-2222
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Sectional couch order 01/16, specifically told a locking system is included to prevent sectional from sliding apart. Couch delivered 2/16, withOUT the locking mechanism. Customer service ordered parts, took an additional 3 weeks to get a technician here. Technician...
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1.8
#833724