Ashley Furniture Dallas, TexasComplaints and Reviews

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1.6 Based on 470 reviews
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  • Customers like
    • Design of furniture 19
    • Salesperson 11
    • Price 7
  • Customers don't like
    • Being lied to 36
    • Quality of furniture 24
    • Customer service sucks 23
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i BOUGHT A LOUNGE CHAIR AT ASHLEY in PlANO TX. THE MATERIAL IS PEELING AWAY. iT STARTED BEFORE THE CHAIR WAS 2 YEARS OLD. IT IS 2 AND ONE HALF YEARS AND i AM RE PLACING IT. ASHLEY WILL DO NOTHING EVEN THOUGH I BOUGHT THE FIVE YEAR WARRENTY. I WARN ANYONE, DO NOT FALL FOR THEIR SALES TALK! THEY SAID IF I HAD STUCK A KNIFE IN IT THEY WOULD HAVE FOLLOWED THE WARRANTY. ANY DAMAGE I DID WOULD BE COVERED, BUT PEELING AWAY FABRIC IN LESS THAN 2... Read more

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Purchased a sofa from Ashley furniture with warranty and it started peeling in one particular area. They claim the warranty won't cover it yet if the couch was stabbed it would. Extremely upset and frustrated. The couch is only 3 years old.

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The store in Selma TX has got to be the worst and it is also owned by these guys!!!!! Delay delay delay and they do not live up to anything they promise!!! I agree with one of the other comments about 48 hours to get your money back. If I don't have my items I can tell you they suck!!!!? I received several items and all but one if the items were broken, ripped or torn. We will send you someone to look....why? So that can take a week or two... Read more

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I bought a Ashley memory foam mattress from Signature Furniture in Sherman Tx little over a yr later it has two big body inditions in it proximately 3 1/2 inches deep..it's been over a month now and they keep telling me they are waiting on Ashley Furniture to give them the go ahead to cover the warranty it has ..I'm actually paralized from the chest down the medical term for this is called "quadripalegic" and I get stuck in the mattress which... Read more

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I needed to purchase a new couch. When I walked into Ashley furniture I was greeted by a sales associate. He allowed my to walk around the store and take my time without feeling pressured to make a purchase. When I decided on a couch my sales associate let me know that the couch was temporarily out of stock but he would call me in three weeks when it was ready for delivery. Much to my surprise, two weeks later my sales associate called to inform... Read more

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I bought Ashley durablend bounded leather sofa set from furniture source (11545 Reeder rd Dallas TX 75229-2112) on 11-4-10 . it will start flaking up & peeling like old vinyl, 9 months ago .i complain to furniture source but first they told me that they will try to help me but after holding me so long they refuse me to help & told me that Ashley denied their complain. I am so disappointed by Ashley furniture .I also have another sofa... Read more

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A year ago in November we purchased $6,000 worth of furniture from Ashley's. Without realizing we were talking to the President of this business, Rick Martinez, we talked about building up our credit in order work on buying a house. He approved our account and talked about the financing. Two months into the account they sent our account to a company out of California, Monterrey Finance. Aside from us having problems with the furniture, these... Read more

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My name is Yasmin about 3 months ago I bought a living room set from ashleys I called to check on my things since I had not heard from them come to found out that I would have to wait 2 months to get my things after I had been told it would only take about 3 to 4 weeks I had paid in full and didn't own them anything they where very rude about it to. So about 2 months later I got my couchs wrong color I tryed telling them I didn't not pick that... Read more

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I purchased living room entertainment unit from Ashley Plano,TX. the piece was defected. Technician came to my apartment and told me that furniture will be replaced. after 3 weeks Ashley send me another piece of furniture which was old and used one. I do not expect Ashley to give me old and used furniture while i paid for new furniture. this is causing me and my family very upset. I guess i wont go to Ashely store in future to buy anything. ... Read more

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Ashley furniture is the worst furniture you can ever invest in 8 months of having our couch and it looks and feels like we have had it for 10 years. Color is discolored and cushion isn't even holding up. They accused us of using the wrong cleaner on it when we didn't even clean it. Don't accuse if you dont have facts. Worst costumer service and product are even worse. I would never ever buy furniture from this place again . If anyone... Read more

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