I hate Ashley Furniture!! Horrible delivery service! They have changed my delivery date 3 times for not having "the right part" to my bed. I spoke to the manager from the Galleria store this afternoon and she said she will have everything delivered today even if she...Read more
I purchased The Espresso colored 3pc. set (couch, loveseat, recliner) in Mid-December 2012. The main issue I have now is that both the couch and loveseat are cracking and peeling on the cushions as well as on the head rests. I am embarrassed to have people come to my...Read more
We bought furniture from Ashley. Sales people were great, delivery was on time but we didn't realize the poor condition of the set up until after the delivery personnel had left. My husband was able to fix some of the issues but others were beyond repair. We have been...Read more
Delivery Service Review
by anonymous #846117
I am glad that everybody see this review because Ashley made a mistake in delivering the wrong mattress, i thought that my mattress was braking down only to find out that it was the wrong mattress even after i had it for almost a year.
Bed Wrong Mattress Review
by anonymous #844626
I wish Ashleys Furnisher would get a heart because they don't make there mistakes good.
Leather Furniture Review
by anonymous #599778
Leather peeled after 14 month...worst funiture I have ever bought....never again !!!!
by anonymous #593922
Failed delivery...I wish I would have looked at these complaints before I purchased. How can a company this size be so poor with customer service? Wish me luck, going to try to get my money back tomorrow. The customer service line doesn't answer, they are so poor they don't have hold music, just lengthy silence. Disgusted they don't value my patronage.
We bought a cream-beige Durable leather set from Ashley Furniture and it peeled and cracked within a year! Terrible! Don't waste your money!Read more
I bought furniture in Ashley. Living Room, Dining Room and Bedroom. It is cheaply made. There is no fundamental understanding when Chinese people building furniture. It is all appearance. Bad structure and poor material. Shame on Ashley for not looking for the well...Read more
Ashley furniture sucks...they set up delivery day just to cancel and without checking with me they set up a different delivery day saying 1 piece was damaged then their customer service was lacking customer service spoke to a supervisor who i asked was this the way...Read more
My bed started making loud noises when you turn the vibrator on the repairman was sent out and he stuffed insulation around the vibrators which is in my opinion a temporary fix he also was to install the parts at the foot of the bed to stop the mattress from sliding...Read more
Purchased mattress set, spent $2K. Sales experience was fine BUT THE DELIVERY EXPERIENCE WAS AND STILL IS TOTAL ***! FIRST GOT A CALL THE DAY IT WAS TO BE DELIVERED AND WAS TOLD THE BED FOUNDATION WAS ON BACK ORDER AND DO YOU WANT US TO DELIVER PARTIAL ORDER TODAY? YES...Read more
I have called Ashely furniture over 8 times and each time I was placed on hold for 15-30 minutes. Today was the worst. I was on hold for 53 minutes waiting to speak with a manager. This company has to have the worst customer service satisfaction ever. I will nver...Read more
Ashley furniture is a joke. I have owned this sofa for two years and it's peeling! I also bought the extended warranty and guess what they won't cover it! I talked to everyone, the warranty company, Ashley manufacturer, and the location I bought the sofa. I just spoke...Read more