State: Texas City: Houston Clear all filters (57 of 2334 reviews match)
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I hate Ashley Furniture!! Horrible delivery service! They have changed my delivery date 3 times for not having "the right part" to my bed. I spoke to the manager from the Galleria store this afternoon and she said she will have everything delivered today even if she...
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Ashley Furniture - Durablend Bonded Leather Reclining Sofa, loveseat and recliner set PEELING
Ashley Furniture - Durablend Bonded Leather Reclining Sofa, loveseat and recliner set PEELING
Ashley Furniture - Durablend Bonded Leather Reclining Sofa, loveseat and recliner set PEELING
Ashley Furniture - Durablend Bonded Leather Reclining Sofa, loveseat and recliner set PEELING
Ashley Furniture - Durablend Bonded Leather Reclining Sofa, loveseat and recliner set PEELING
I purchased The Espresso colored 3pc. set (couch, loveseat, recliner) in Mid-December 2012. The main issue I have now is that both the couch and loveseat are cracking and peeling on the cushions as well as on the head rests. I am embarrassed to have people come to my...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fan...

1.4
I liked
  • Price until i realized the product is terrible i felt ripped off
I didn't like
  • Couch set with lifespan under 3years
  • Customer service
  • Terrible product quality and peeling couches
#938882
We bought furniture from Ashley. Sales people were great, delivery was on time but we didn't realize the poor condition of the set up until after the delivery personnel had left. My husband was able to fix some of the issues but others were beyond repair. We have been...
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1.8
#916192

Delivery Service Review

Ashley Furniture
#846117
2.8
I am glad that everybody see this review because Ashley made a mistake in delivering the wrong mattress, i thought that my mattress was braking down only to find out that it was the wrong mattress even after i had it for almost a year.
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Bed Wrong Mattress Review

Ashley Furniture
#844626
I wish Ashleys Furnisher would get a heart because they don't make there mistakes good.
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Leather Furniture Review

Ashley Furniture
#599778
2.0
Leather peeled after 14 month...worst funiture I have ever bought....never again !!!!
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Ashley Furniture Delivery Service Review

Ashley Furniture
#593922
1.0
Failed delivery...I wish I would have looked at these complaints before I purchased. How can a company this size be so poor with customer service? Wish me luck, going to try to get my money back tomorrow. The customer service line doesn't answer, they are so poor they don't have hold music, just lengthy silence. Disgusted they don't value my patronage.
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We bought a cream-beige Durable leather set from Ashley Furniture and it peeled and cracked within a year! Terrible! Don't waste your money!
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fan...

Anonymous
Jennifer

Ashley furniture is a corrupt company! My furniture arrived damaged and they will not fix it or replace it. Their warranties are worthless! They make you take them to court be...

1.8
#879606
I bought furniture in Ashley. Living Room, Dining Room and Bedroom. It is cheaply made. There is no fundamental understanding when Chinese people building furniture. It is all appearance. Bad structure and poor material. Shame on Ashley for not looking for the well...
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Ashley furniture sucks...they set up delivery day just to cancel and without checking with me they set up a different delivery day saying 1 piece was damaged then their customer service was lacking customer service spoke to a supervisor who i asked was this the way...
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1.0
#797793
My bed started making loud noises when you turn the vibrator on the repairman was sent out and he stuffed insulation around the vibrators which is in my opinion a temporary fix he also was to install the parts at the foot of the bed to stop the mattress from sliding...
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1.0
I liked
  • Salesperson
I didn't like
  • Quality of materials
#787419
Purchased mattress set, spent $2K. Sales experience was fine BUT THE DELIVERY EXPERIENCE WAS AND STILL IS TOTAL ***! FIRST GOT A CALL THE DAY IT WAS TO BE DELIVERED AND WAS TOLD THE BED FOUNDATION WAS ON BACK ORDER AND DO YOU WANT US TO DELIVER PARTIAL ORDER TODAY? YES...
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Ashley Furniture - Horrible service and terrible product material
I have called Ashely furniture over 8 times and each time I was placed on hold for 15-30 minutes. Today was the worst. I was on hold for 53 minutes waiting to speak with a manager. This company has to have the worst customer service satisfaction ever. I will nver...
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1.0
I didn't like
  • Customer service sucks
  • Horrible customer service and product material
#733973
Ashley furniture is a joke. I have owned this sofa for two years and it's peeling! I also bought the extended warranty and guess what they won't cover it! I talked to everyone, the warranty company, Ashley manufacturer, and the location I bought the sofa. I just spoke...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry to hear about what has happened to your sofa. We would be happy to try to help you. Please feel free to send an email to fanfeedback@ashleyfurniture.com for fu...

1.0
#722370