Chattanooga, Tennessee
Not resolved
2.5
Details
0 comments

1.0 star rating

4/12/2016

This company is terrible. I bought a $2,000 sectional (yes, $2k, not the $500 cheap one). It arrive damaged, and it took 3 service calls for them to fix it as well as 15+ phone calls of them moving the appointment, confirming, etc. Yes, they eventually fixed it, but that was 12 hours of leave from work that I had to miss.

Their customer service number people are rude. If you have to call them for service, i highly recommend also signing up for meditation, a therapist, or getting on Xanax.

Their sales staff are nice people, I'll give them that. On the other hand, I know a used car salesman that would love to be your friend...

My advice, buy from somewhere else. If you buy from them, don't forget that small claims court is a very easy process...

Product or Service Mentioned: Ashley Furniture Chamberly Fabric Sofa.

Reason of review: Damaged or defective.

Monetary Loss: $175.

Preferred solution: Price reduction.

  • Multiple Phone Calls
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