Not resolved

Delivery was confirmed so I got rid of my old furniture.Later was told it was damaged and would be 7-10 days.

Went to store to see if I could get it sooner. When the manager looked it up, she said it wouldn't be delivered for another 3-4 weeks! This was a Saturday and I was assured someone would call me Monday after they called the warehouse to see if we could get it sooner. Monday came and no call.

I called late Monday. Had to tell them who I was and why I was calling. Was assured again someone would call me before they closed. After store closed & no call, I went to their website and made a complaint.

It's now Tuesday night and I still have not received a call from the store or their customer service on-line!! I have no furniture and don't even know when I will have furniture.

I am just calling my credit card company and disputing the charges.This is the store in Dayton Ohio.

Review about: Ashley Furniture Sofa.

Monetary Loss: $1200.

Had an Experience with Ashley Furniture?

Write a review


Terms of Service
Post Comment

Was told that the Chinese New Year at the end of Jan.has caused major delays on all Ashley Homestore Orders.


Ashley Homestore Direct personnel was no help at all. I am at their mercy to get the replacement parts for my damaged furniture that was deliverd to me and re-ordered on 1-7-10.

I was told it would be the end of April.4 months later!


Contact your District Attorney Office and file a complaint.

You May Also Like

Very Poor quality of Ashley Furniture & really Bad Customer service Ashley Furniture "We bought dining table chairs, king size bed with adjustable base and a mattress. The delivery gets delayed by few weeks (not days) from what was promised for the chairs...." Read more Ashley Furniture Durablend Recliner Ashley Furniture "I purchased a rocker recliner from Ashley furniture a couple of years ago and despite the fact the chair has had minimal use, the back and arms are peeling and..." Read more Peeling Leather Sofa from Ashley Furniture Ashley Furniture "We purchased a leather sofa and love seat from Ashley Furniture,Springdale, OH in November 2008. I have paid around $1000 for these.It has not been 3 years since our purchase..." Read more Ashley Furniture - DO NOT SHOP HERE Ashley Furniture " bought my bed from Ashley's New Rochelle and Ashley's delivered the wrong box spring, and then they tried to force me to purchase the correct box spring from them..." Read more Bosley - Not good at all Bosley "It happened 2 years ago, in Feb, I believe. I paid 14k to have 2,500 grafts put in. I went back a year later was kinda happy with the results..." Read more Mingle2 - I can't send messages to my friend and my friends cant send message too. i don't know why Mingle2 "i dont know whats going on with my account. anytime i'm trying to send my friends message it always show me. We need additional information from you to prove you..." Read more Little Caesars - NEGATIVE MARKETING FOR LITTLE CAESER'S PIZZA Little Caesars "To person who verbalized the negative nature of this described Little Caesar Commercial; I agree with you. This commercial is absolutely the most thoughtless regarding Father & Son. There is..." Read more PetArmor - DO NOT WASTE YOUR MONEY PetArmor "I made the exact same mistake that other people do. I used pet armour instead of Frontline like an idiot because I wanted to save thirty bucks. It doesn't work..." Read more