Not resolved

Delivery was confirmed so I got rid of my old furniture. Later was told it was damaged and would be 7-10 days.

Went to store to see if I could get it sooner. When the manager looked it up, she said it wouldn't be delivered for another 3-4 weeks! This was a Saturday and I was assured someone would call me Monday after they called the warehouse to see if we could get it sooner. Monday came and no call.

I called late Monday. Had to tell them who I was and why I was calling. Was assured again someone would call me before they closed. After store closed & no call, I went to their website and made a complaint.

It's now Tuesday night and I still have not received a call from the store or their customer service on-line!! I have no furniture and don't even know when I will have furniture.

I am just calling my credit card company and disputing the charges. This is the store in Dayton Ohio.

Review about: Ashley Furniture Sofa.

Monetary Loss: $1200.

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Was told that the Chinese New Year at the end of Jan. has caused major delays on all Ashley Homestore Orders.


Ashley Homestore Direct personnel was no help at all. I am at their mercy to get the replacement parts for my damaged furniture that was deliverd to me and re-ordered on 1-7-10.

I was told it would be the end of April. 4 months later!


Contact your District Attorney Office and file a complaint.

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