2799 E Bidwell St, Folsom, CA 95630, USA
Not resolved

Agreed 100%!! We were victims of this on 2 different couches that we bought from Ashley.

The latest was a couch we bought that continues to ball, then separate and tear! We called Ashley several times before the 1 year was up and they told us "balling like a sweater isn't a manufacturer issue". They recommended we buy a $10.00 sweater shaver to fix the problem - saying it will eventually stop. (That has NOT been the case.) Two calls later - they said we were no longer under the one year warranty and pushed us off to the 5 year warranty plan which we haven't been successful with because of the "timing" of the issues.

This IS NOT a wear and tear issue.

This couch is 1 year old and just sitting on a couch shouldn't make the material ball up, then snag and ultimately rip!

We will NEVER purchase another piece of furniture from Ashley. I'd rather spend 1/2 the money on a couch at another retail store if I'm going to end up giving it to goodwill in a year anyway!

Product or Service Mentioned: Ashley Furniture Sofa.

Reason of review: Bad quality.

Monetary Loss: $2300.

Preferred solution: Price credit toward a new couch because the quality on this couch is awful!.

Ashley Furniture Pros: Styles.

Ashley Furniture Cons: Quality, Warranty, Customer service, Unwilling to stand behind products.

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