99 views
New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.2

Agreed 100%!! We were victims of this on 2 different couches that we bought from Ashley.

The latest was a couch we bought that continues to ball, then separate and tear! We called Ashley several times before the 1 year was up and they told us "balling like a sweater isn't a manufacturer issue". They recommended we buy a $10.00 sweater shaver to fix the problem - saying it will eventually stop. (That has NOT been the case.) Two calls later - they said we were no longer under the one year warranty and pushed us off to the 5 year warranty plan which we haven't been successful with because of the "timing" of the issues.

This IS NOT a wear and tear issue.

This couch is 1 year old and just sitting on a couch shouldn't make the material ball up, then snag and ultimately rip!

We will NEVER purchase another piece of furniture from Ashley. I'd rather spend 1/2 the money on a couch at another retail store if I'm going to end up giving it to goodwill in a year anyway!

Reason of review: Bad quality.

Monetary Loss: $2300.

Preferred solution: Price credit toward a new couch because the quality on this couch is awful!.

Ashley Furniture Pros: Styles.

Ashley Furniture Cons: Quality, Warranty, Customer service, Unwilling to stand behind products.

Location: 2799 E Bidwell St, Folsom, CA 95630, USA

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Ashley Furniture Reviews

  1. 874 reviews
  2. 424 reviews
  3. 169 reviews
  4. 49 reviews
  5. 36 reviews
Ashley Furniture reviews