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Do not buy from here! Midland Tx | Ashley Furniture review from Dallas, Texas

1.0
Details
Bough a dinning set about 5 month ago. Buffet table was damaged and have not been replaced or fixed. I have called more than a dozen times and talked to managers/customer service and they just keep blowing me off. They just schedule me for a "check up" on items but they schedule months away. I have paid in full and do not think its fair that I am not able to use my furniture. I will never buy from Ashleys again and I will never refer anyone to buy from here.
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Review
#1665704 Review #1665704 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$5
Preferred solution
Full refund
in Jan. 11th/20 I went to Ashley Store in 9900 I-35 in Austin, I was attended by Michael Villareal, we make a deal, I wait for delivery, 8 long days, without my old furniture, when delivery persons got to my home, I found out that the order was different instead of...
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Review
#1771311 Review #1771311 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$3
Preferred solution
Full refund
Bad News Bear - Ashley Furniture review
Bad News Bear - Ashley Furniture review
Bad News Bear - Ashley Furniture review
Bad News Bear - Ashley Furniture review
Bad News Bear - Ashley Furniture review
Bad News Bear - Ashley Furniture review
Wasting your time in contacting Ashley's at their store in Plano, Texas near the Collin Creek Mall. In 2017 we purchase a King sized double sided Pillow Top Sealy made "Dadford" mattress. It was to be identical of one of their Queen size "Floor Models". What I received...
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Review
#1305916 Review #1305916 is a subjective opinion of poster.
Product
Sealy Mattress
Reason of review
Not as described/ advertised
Loss
$1200
Preferred solution
Let the company propose a solution
1.9
Details
Were do i begin. I bought a sofa and recliner at Ashleys 1st week of March. We it was one day before delivery I received a call saying my recliner will not be here till April 16th. Now im mad. April the 12th I received a message saying my recliner will be delivered on...
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Review
#1514225 Review #1514225 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Reason of review
Order processing issue

Being punished for being frugal | Ashley Furniture review from Texas City, Texas

Nobody wants to pay almost 30% interest! Therefore, I paid off my account early. Good for me. Right? Oh no. They kept telling me, during the pay off process on the phone, "this is going to hurt your credit, are you sure you want to do this..." Be Careful! Don't get suckered into extremely high interest rates.
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Review
#1607603 Review #1607603 is a subjective opinion of poster.
Reason of review
Problems with payment
My son bought furniture from here in January. They didn't have the furniture that he wanted in stock so they told him to buy some other furniture like what he wanted and to return it after it was delivered for the furniture that he wanted at no extra cost. He did...
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Review
#1476629 Review #1476629 is a subjective opinion of poster.
Service
Ashley Furniture Customer Care
Reason of review
Return, Exchange or Cancellation Policy
2.2
Details
On 04/28/2018 I purchased a bedroom set that was delivered on 05/8/2018. When the bedroom set arrived the bed rails were defective and the store said that I had to wait for the new rails to arrive. I called the store today and was transferred to their Corporate office...
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Review
#1264149 Review #1264149 is a subjective opinion of poster.
Product
Ashley Furniture Bed
Cons
  • Having to fight over something that is clearly a defect
  • Customer service sucks
  • Quality of materials
Reason of review
Damaged or defective
Loss
$4000
Preferred solution
Deliver product or service ordered
Tags
  • Horrible Furniture Quality
1.8
Details
I purchased 3 different bedroom sets from Ashley Furniture on July 19, 2018. The first 2 bedroom sets were delivered on September 4, 2018. The 3rd bedroom set was to be delivered on September 11, 2018, however they only delivered the Headboard. After much discussion...
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Review
#1359312 Review #1359312 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
I bought a sectional from your store in San Antonio. The chaise was bunching up due to the zipper causing this . They came out and determined that it needed to be replaced. Just the cushion. Now they are telling me because it has a small stain the chaise they won't...
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Review
#1364351 Review #1364351 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Reason of review
Warranty issue
Preferred solution
Deliver product or service ordered

Contact Ashley Furniture Customer Service

Website:
Mailing Address:
Attn: Consumer Affairs One Ashley Way
Arcadia, Wisconsin 54612
United States
Phone:
(800) 477-2222
All Ashley Furniture Contacts

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Latest Question

Ashley Furniture Questions
2.5
Details
I bought A bed room suite from Ashley two months ago and that was a big mistake on my part. When I first received the furniture I opened drawers on the night stand beside the bed and the sliders fell apart. The bearings came out so I had to put this back together until...
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Review
#1361783 Review #1361783 is a subjective opinion of poster.
Product
Ashley Furniture Nightstand
Pros
  • Custome service
Cons
  • Furniture quality
Reason of review
Bad quality
Loss
$500
Preferred solution
Let the company propose a solution