State: Texas City: Amarillo Clear all filters (9 of 2534 reviews match)
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I order over $6,000 in furniture! Took off THREE times for delivery and NO DELIVERY - I then received a phone call stating they could not/would not be delivering the furniture!!! THEN THEY TELL ME THAT THEY CAN NOT WILL NOT REFUND MY $1,000 DOWN PAYMENT OR THE $5,580...
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AshleyFurnitureCares
AshleyFurnitureCares
Ashley Furniture Verified Representative

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com. Please put P...

1.4
I didn't like
  • No support or solutions
  • Customer service sucks
  • Issues after the sale
#1098644
Bought two couches, an ottoman and 2 box springs. Was told that I would get the box springs in two to three days and the other furniture would take two weeks. Received the ottoman and the couches five weeks later and six weeks after the purchase, we still have not seen...
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1.6
#630676
I have purchased a large amount of furniture. First delivery was screwed up a queen bed sent for a full purchase. Assembly issues and delivery driver took hammer to the furniture. After repeated attempts the reorder wasn't placed and every time I call the previous...
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1.0
#624140
I have the same peeling issue with my couches from Ashley. We bought the insurance that they offer and it covers just about everything BUT the peeling because it is a manufacturer defect. I'd be better off "accidentally" setting the couches on fire. So the insurance...
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1.6
I didn't like
  • Refusal to maintain our business
#622287
Ashley Furniture - Table Review from Amarillo, Texas
We moved to Amarillo last Jan. And bought dining room furniture from Ashleys. Furniture was delivered to us damaged. The furniture was the Ledelle. Chunk of wood from table and also spots all over table and chairs where the stain wouldnt stick. Tech sent out numerous...
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#603576
Lies, Run around, and I don't KNOWS... That is all we have received since we left your store on 6/21/2014. Our purchase was 7608.00 we have yet to receive all of your merchandise. We were charged for things we did not want. The stuff we did receive was damaged... An no...
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Anonymous
Anonymous

Tried to post this once already and for some reason it never posted. Since I have the time and I hate Ashley I will give it another shot.After spending 7,608 and getting the r...

Anonymous
Anonymous

Well, Since no-one seems to be able to give you an answer, why don't you quit asking they people down there in Texas?After spending $7,608.00 you should at least be entitled t...

#516596
We purchased a Mission style living room suite from Ashley Furniture in Feb 2012. The furniture was too big to fit through a standard sized door in America (36"). The delivery men didn't even take it off the truck, just told us it wouldn't fit and left. We...
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I don't recommend Ashley Furniture for any one, they will tell you anything to sell you their furniture. After we made payment for a purchase the salesman told us that there isn't a refund until after 6 weeks then you can get a refund, after 6 weeks we went in to get a...
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#183690
Don't purchase from them! and the extended warranty,..HA! it's a hoax..I bought a recliner, and noticed that under the leg rest that there were two metal bars poking my legs, turned it up side down and saw the frame looked in-complete, asked for some repair,..man...
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Anonymous
1lady

They suck! The have a \"no return policy\"....what kind of store is that!

Anonymous
Peter

Ashley furniture, the worst customer service i had got so far in my life, they just wanted the money and after that they would have tons of excuse to delay the delivery. An...

#168176