(16 of 2571 reviews match)
Latest review first
I will never buy from Ashley Furniture HomeStore again. This has been the worst experience I have ever had with any company. How can a company have such horrible customer service? The lack of decency from anyone I talked to is astounding. We had a bedroom set delivered...Read more
Company wrote 0 public responses to the review from Sep 29, 2015.
We bought two recliners. They had a limited warranty on the springs. We had two springs that broke in one of the chairs. We called customer service they said they would send someone out for $87.00 to inspect and see if it was a manufacturing defect. I said, I only...Read more
Company wrote 0 private or public responses to the review from Jul 22, 2013.
I made a purchase ($2k) about 2 weeks ago not realizing an upcoming emergency at home that we need money for. Contacted Ashley's furniture via telephone and in-store to cancel my order and was told I was stuck with the order regardless of any life and death emergency....Read more
Company wrote 0 private or public responses to the review from Jul 20, 2013.
I picked up my bedroom set and there was very noticable damage. I called customer service to report the damage and I was told that a agent would contact me. I was contacted and I was asked to take pictures of the damages. I sent the pictures to customer service;...Read more
Company wrote 0 public responses to the review from Dec 18, 2012.
Nov 29 Couch frame broke. Nov 30 Called store customer service. She asked me to email pictures to show her technician to see if covered by factory warranty. Said it would take a couple of days. Sent pictures. Dec 3 Received call saying not covered by...Read more
Company wrote 0 public responses to the review from Dec 16, 2012.
I spent almost 4000.00 dollars in the store in north little rock. The couch and recliner I bought fell apart within 2 months. It has taken 4 mos and counting for credit on couch. Do not buy from hanks. Once they have your money its all over with. I even bought the...Read more
Company wrote 0 public responses to the review from Jul 12, 2012.
I bought furniture & was suppose to get delivered the day they told me. I got off work that day & they never showed up! I WAS PISSED! Not ONLY that the day they delivered me my furniture IT WAS DAMAGED!! I tried calling the drivers back not even 5 min, they didn't...Read more
Company wrote 0 public responses to the review from Apr 14, 2012.
I went in to purchase 2 couches the first weekend in March. I wanted to purchase the chair and ottaman as well but they were not even willing to work it a deal for me. Our salesman told me AFTER I paid CASH for the couches it would be 2 weeks before they could deliver...Read more
Company wrote 0 private or public responses to the review from Apr 13, 2012.
The Ashley Furniture Store in Pflugerville, TX is guilty of lying to customers to make a sale, and then management refusing to correct it. I bought a table with chairs at their store from a sales rep named Marquesa. At the time of sale she breezed through the fine...Read more
Company wrote 0 public responses to the review from Nov 12, 2011.
Horrible customer service. Please read in entirety to get the full grasp of ridiculousness. I bought a couch, love seat, end tables and coffee table at Ashley on June 5th. The furniture arrived on June 10th. Everything was okay except the glass top for our coffee table...Read more
Company wrote 0 public responses to the review from Aug 01, 2011.
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