State: Texas City: Austin Clear all filters (16 of 2534 reviews match)
I will never buy from Ashley Furniture HomeStore again. This has been the worst experience I have ever had with any company. How can a company have such horrible customer service? The lack of decency from anyone I talked to is astounding. We had a bedroom set delivered...
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We bought two recliners. They had a limited warranty on the springs. We had two springs that broke in one of the chairs. We called customer service they said they would send someone out for $87.00 to inspect and see if it was a manufacturing defect. I said, I only...
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I made a purchase ($2k) about 2 weeks ago not realizing an upcoming emergency at home that we need money for. Contacted Ashley's furniture via telephone and in-store to cancel my order and was told I was stuck with the order regardless of any life and death emergency....
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I picked up my bedroom set and there was very noticable damage. I called customer service to report the damage and I was told that a agent would contact me. I was contacted and I was asked to take pictures of the damages. I sent the pictures to customer service;...
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Nov 29 Couch frame broke. Nov 30 Called store customer service. She asked me to email pictures to show her technician to see if covered by factory warranty. Said it would take a couple of days. Sent pictures. Dec 3 Received call saying not covered by...
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I spent almost 4000.00 dollars in the store in north little rock. The couch and recliner I bought fell apart within 2 months. It has taken 4 mos and counting for credit on couch. Do not buy from hanks. Once they have your money its all over with. I even bought the...
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I bought furniture & was suppose to get delivered the day they told me. I got off work that day & they never showed up! I WAS PISSED! Not ONLY that the day they delivered me my furniture IT WAS DAMAGED!! I tried calling the drivers back not even 5 min, they didn't...
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If it\'s not resolved to your satisfaction go to and file a complaint. Ashley Furniture sucks and the quality of their items is not good.

I went in to purchase 2 couches the first weekend in March. I wanted to purchase the chair and ottaman as well but they were not even willing to work it a deal for me. Our salesman told me AFTER I paid CASH for the couches it would be 2 weeks before they could deliver...
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The Ashley Furniture Store in Pflugerville, TX is guilty of lying to customers to make a sale, and then management refusing to correct it. I bought a table with chairs at their store from a sales rep named Marquesa. At the time of sale she breezed through the fine...
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They SUCk yes they are liars had the same experience


Wow is this what the economy has come to or do sales people lack integrity? I think it is a combination of salespeople trying to make a living and inconsiderate and greedy cu...

Contact Ashley Furniture

Mailing Address:
Ashley Furniture Ind., Inc.
Attn: Consumer Affairs One Ashley Way
Arcadia, Wisconsin 54612
United States
(800) 477-2222
Horrible customer service. Please read in entirety to get the full grasp of ridiculousness. I bought a couch, love seat, end tables and coffee table at Ashley on June 5th. The furniture arrived on June 10th. Everything was okay except the glass top for our coffee table...
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Oh dear! I once had to have a pc. Of class replace. The delivery man showed up dressed in a Western get-up, DRUNK and the wrong pc. Of glass! The pc. He showed up with was the...