furniture store customer service customer service ashley delivery money manager warranty

Do not buy from here! Midland Tx | Ashley Furniture review from Dallas, Texas

1.0
Details
Bough a dinning set about 5 month ago. Buffet table was damaged and have not been replaced or fixed. I have called more than a dozen times and talked to managers/customer service and they just keep blowing me off. They just schedule me for a "check up" on items but they schedule months away. I have paid in full and do not think its fair that I am not able to use my furniture. I will never buy from Ashleys again and I will never refer anyone to buy from here.
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Review
#1665704 Review #1665704 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$5
Preferred solution
Full refund
in Jan. 11th/20 I went to Ashley Store in 9900 I-35 in Austin, I was attended by Michael Villareal, we make a deal, I wait for delivery, 8 long days, without my old furniture, when delivery persons got to my home, I found out that the order was different instead of...
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Review
#1771311 Review #1771311 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$3
Preferred solution
Full refund

FBRIC ON CHAIR PEELING | Ashley Furniture review from Dallas, Texas

1.3
Details
i BOUGHT A LOUNGE CHAIR AT ASHLEY in PlANO TX. THE MATERIAL IS PEELING AWAY. iT STARTED BEFORE THE CHAIR WAS 2 YEARS OLD. IT IS 2 AND ONE HALF YEARS AND i AM RE PLACING IT. ASHLEY WILL DO NOTHING EVEN THOUGH I BOUGHT THE FIVE YEAR WARRENTY. I WARN ANYONE, DO NOT FALL FOR THEIR SALES TALK! THEY SAID IF I HAD STUCK A KNIFE IN IT THEY WOULD HAVE FOLLOWED THE WARRANTY. ANY DAMAGE I DID WOULD BE COVERED, BUT PEELING AWAY FABRIC IN LESS THAN 2 AND ONE HALF YEARS DIDN'T COUNT. WISH I HAD STUCK A KNIFE IN IT! J. B. PLANO,TX
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Review
#847980 Review #847980 is a subjective opinion of poster.
Product
Ashley Furniture Chair
Pros
  • Original salesman
Reason of review
Warranty issue
Loss
$300
Preferred solution
Full refund

Ashley Furniture Sofa Review

1.8
Details
Purchased a sofa from Ashley furniture with warranty and it started peeling in one particular area. They claim the warranty won't cover it yet if the couch was stabbed it would. Extremely upset and frustrated. The couch is only 3 years old.
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Review
#777266 Review #777266 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Warranty issue

Ashley Furniture Review from Dallas, Texas

1.0
Details
The store in Selma TX has got to be the worst and it is also owned by these guys!!!!! Delay delay delay and they do not live up to anything they promise!!! I agree with one of the other comments about 48 hours to get your money back. If I don't have my items I can tell you they suck!!!!? I received several items and all but one if the items were broken, ripped or torn. We will send you someone to look....why? So that can take a week or two and the he/she goes back and then it's 2-3 more weeks to get the new items? I said can't I email you pictures if the damages??? The give horrible customer service!!! No one knows what to do...I thought if I heard that someone else has to handle that and you will have to talk to them one more time I would scream!!!! So people take your money and run....run as fast as you can to any other furniture store!!! Why????.
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Review
#697506 Review #697506 is a subjective opinion of poster.
Reason of review
Problem with delivery

Ashley Furniture - Owner Review from Dallas, Texas

I bought a Ashley memory foam mattress from Signature Furniture in Sherman Tx little over a yr later it has two big body inditions in it proximately 3 1/2 inches deep..it's been over a month now and they keep telling me they are waiting on Ashley Furniture to give them the go ahead to cover the warranty it has ..I'm actually paralized from the chest down the medical term for this is called "quadripalegic" and I get stuck in the mattress which is very unpleasant.. the only reason I bought the mattress is that Carol the store owner assured me it wld be a good mattress for me ...I'm on a fixed income so I can't afford to buy a new mattress.Now I have to sleep on my couch till something happens..
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Review
#675650 Review #675650 is a subjective opinion of poster.
Service
Ashley Furniture Owner
Reason of review
Bad quality
Ashley Dura blend leather sofa start peeling within two years - Ashley Furniture review
I bought Ashley durablend bounded leather sofa set from furniture source (11545 Reeder rd Dallas TX 75229-2112) on 11-4-10 . it will start flaking up & peeling like old vinyl, 9 months ago .i complain to furniture source but first they told me that they will try to...
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Featured
Review
#457008 Review #457008 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Loss
$1200
Tags
  • Ashley durablend bounded leather s

Ashley Furniture - Furniture Set Review from Dallas, Texas

4.5
Details
I needed to purchase a new couch. When I walked into Ashley furniture I was greeted by a sales associate. He allowed my to walk around the store and take my time without feeling pressured to make a purchase. When I decided on a couch my sales associate let me know that the couch was temporarily out of stock but he would call me in three weeks when it was ready for delivery. Much to my surprise, two weeks later my sales associate called to inform me my couch was ready for delivery and allowed me to pick the day that worked best for me. The delivery was scheduled to arrive in a four hour window. In the exact middle of the delivery window, the delivery men came and careful set up my couch exactly where I wanted it placed. Everything about my experience with Ashley furniture was great.
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Review
#551939 Review #551939 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
I went to Ashley for a new mattress, and asked to see the memory foam mattresses. I was only shown one brand and the sales clerk told me all the others in the store contained latex(which I am allergic too) so there was just the one brand. This was of course a lie she...
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5 comments
Anonymous
#1551401

I have never seen a company run like this. There is no trial period to try out a bed.

.None.. once you order if you change mind to cancel before item arrives you get nailed for restocking fee. Once your bed comes into your house. You have to keep it unless a defect.

Proving it will he hard . Cheap car salesman run from that store

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Review
#261000 Review #261000 is a subjective opinion of poster.
Loss
$2500

Contact Ashley Furniture Customer Service

Website:
Mailing Address:
Attn: Consumer Affairs One Ashley Way
Arcadia, Wisconsin 54612
United States
Phone:
(800) 477-2222
All Ashley Furniture Contacts

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DO NOT DO BUSINESS WITH Ashley's furniture | Ashley Furniture review from Dallas, Texas

A year ago in November we purchased $6,000 worth of furniture from Ashley's. Without realizing we were talking to the President of this business, Rick Martinez, we talked about building up our credit in order work on buying a house. He approved our account and talked about the financing. Two months into the account they sent our account to a company out of California, Monterrey Finance. Aside from us having problems with the furniture, these people were suppose to report the account to the credit bureau so we could work on our credit. Account payments were made on time and paid out. Needless to say, it was never sent to credit bureau and they claim it was their fault and nothing can be done about it. This business is a rip off!!!
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Review
#358803 Review #358803 is a subjective opinion of poster.
Loss
$6000