furniture store customer service customer service ashley delivery money manager warranty
2.2
Details
On 04/28/2018 I purchased a bedroom set that was delivered on 05/8/2018. When the bedroom set arrived the bed rails were defective and the store said that I had to wait for the new rails to arrive. I called the store today and was transferred to their Corporate office...
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Review
#1264149 Review #1264149 is a subjective opinion of poster.
Product
Ashley Furniture Bed
Cons
  • Having to fight over something that is clearly a defect
  • Customer service sucks
  • Quality of materials
Reason of review
Damaged or defective
Loss
$4000
Preferred solution
Deliver product or service ordered
Tags
  • Horrible Furniture Quality
1.4
Details
Durablend Bonded Leather Reclining Sofa, loveseat and recliner set PEELING - Ashley Furniture review
Durablend Bonded Leather Reclining Sofa, loveseat and recliner set PEELING - Ashley Furniture review
Durablend Bonded Leather Reclining Sofa, loveseat and recliner set PEELING - Ashley Furniture review
Durablend Bonded Leather Reclining Sofa, loveseat and recliner set PEELING - Ashley Furniture review
Durablend Bonded Leather Reclining Sofa, loveseat and recliner set PEELING - Ashley Furniture review
I purchased The Espresso colored 3pc. set (couch, loveseat, recliner) in Mid-December 2012. The main issue I have now is that both the couch and loveseat are cracking and peeling on the cushions as well as on the head rests. I am embarrassed to have people come to my...
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1 comment
Amrom
#1305682

I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fanfeedback@ashleyfurniture.com.

Please put Pissed Consumer – and your name in the subject box. We would be happy to try to help.

Thanks,

Daniel

Review
#938882 Review #938882 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Cons
  • Couch set with lifespan under 3years
  • Customer service
Reason of review
Bad quality
Loss
$2100
Preferred solution
Full refund
Tags
  • Peeling Durablend Couch Set
1.8
Details
two men unable to speak very good English. They ran out of screws putting the drawers together and one of the drawers would not pull out. I was told that was just the way it is. Customer service sent out a Tech. over a month later and he ordered 2 new drawers. Two...
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Review
#1188221 Review #1188221 is a subjective opinion of poster.
Product
Ashley Furniture Bed
Pros
  • Salesman was nice
Cons
  • Quality and customer service
  • Delivery
Reason of review
Damaged or defective
Preferred solution
Price reduction
Me and my boy friend bought a bedroom set from Ashley furniture in 2016 & 6 months later my 1 year old son started getting red big bumps on him and we thought it was mosquitos.. one day we were laying down watching tv and I seen my boyfriend jump up cause somthing was...
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Review
#1046202 Review #1046202 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Reason of review
Bad quality
1.8
Details
We bought a cream-beige Durable leather set from Ashley Furniture and it peeled and cracked within a year! Terrible! Don't waste your money!
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2 comments
Amrom
#1304070

I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fanfeedback@ashleyfurniture.com.

Please put Pissed Consumer – and your name in the subject box. We would be happy to try to help.

Thanks,

Daniel

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Review
#879606 Review #879606 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Reason of review
Bad quality

Ashley Furniture - Delivery Service Review from Houston, Texas

1.6
Details
I hate Ashley Furniture!! Horrible delivery service! They have changed my delivery date 3 times for not having "the right part" to my bed. I spoke to the manager from the Galleria store this afternoon and she said she will have everything delivered today even if she has to pick it up herself. Guess what, I still don't have my furniture. So heads up to all, don't expect great service if you shop here. I am extremely pissed and will have them pick up the couple of items that were delivered two weeks ago.
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Review
#952268 Review #952268 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Reason of review
Problem with delivery

Ashley Furniture - Customer Care Review from Houston, Texas

1.8
Details
We bought furniture from Ashley. Sales people were great, delivery was on time but we didn't realize the poor condition of the set up until after the delivery personnel had left. My husband was able to fix some of the issues but others were beyond repair. We have been calling customer service for 5-6 weeks, lost a lot of time being put on hold, sent pictures of the damaged furniture multiple times, and we still can't get Ashley to come and replace 2 bar stools. 2 bars tools!! is all we are talking about. We keep getting the run around so we called again to ask that they simply pick up ALL their furniture because at this point we do not want it anymore! The customer service "manager" (Robert) pretty much told us we are stuck with the furniture and is sort of attempting to bully us into keeping the furniture despite our complaints about the bad customer service. We told them that if they didn't come replace the TWO bar stools we would be dropping them back at the store and putting in a complaint and stop payment through our credit card. The "manager" simply said he could prove that we were wrong and that we would still have to pay for the furniture. (Bully your customers into keeping furniture. Way to go Ashley Furniture!)
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Review
#916192 Review #916192 is a subjective opinion of poster.
Service
Ashley Furniture Customer Care
Reason of review
Poor customer service
1.2
Details
I bought furniture in Ashley. Living Room, Dining Room and Bedroom. It is cheaply made. There is no fundamental understanding when Chinese people building furniture. It is all appearance. Bad structure and poor material. Shame on Ashley for not looking for the well...
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Review
#842653 Review #842653 is a subjective opinion of poster.
Product
Ashley Furniture Furniture Set
Reason of review
Bad quality
Loss
$3000

King Size Bed Review

2.8
Details
I am glad that everybody see this review because Ashley made a mistake in delivering the wrong mattress, i thought that my mattress was braking down only to find out that it was the wrong mattress even after i had it for almost a year.
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Review
#846117 Review #846117 is a subjective opinion of poster.
Reason of review
Order processing issue

Contact Ashley Furniture Customer Service

Website:
Mailing Address:
Attn: Consumer Affairs One Ashley Way
Arcadia, Wisconsin 54612
United States
Phone:
(800) 477-2222
All Ashley Furniture Contacts

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Horrible service and terrible product material | Ashley Furniture review from Houston, Texas

1.0
Details
Horrible service and terrible product material - Ashley Furniture review
I have called Ashely furniture over 8 times and each time I was placed on hold for 15-30 minutes. Today was the worst. I was on hold for 53 minutes waiting to speak with a manager. This company has to have the worst customer service satisfaction ever. I will nver purchase anything from them. I just wish I had looked at the reviews before I purchased and paid cash. Also the sofa I purchased was made out of *** material. The arm that broke after 2 months was apparently made out of compressed particle board wood. See the crack in the arm in the photo below.
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Review
#733973 Review #733973 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Cons
  • Customer service sucks
Reason of review
Poor customer service and bad quality of furniture
Preferred solution
Let the company propose a solution