2 comments
Not resolved

We purchased a couch loveseat and two oversized chairs, all reclining a month ago.We didn't see the chairs but wanted them so all items were PAID IN FULL AND ORDERED.

Upon arrival the items were set up and I noticed that the material was a slightly different thickness on the chairs, being Micro Fibre i didn't think much of it. Within two weeks i got up out of one of the recliners and noticed a tear in the seat where i was sitting, NOT GOOD! A couple days after that the other one did the same thing, REALLY NOT GOOD! has anyone else experienced this?

We purchased the warranty and are dealing with them now. GBS Enterprises is the outfit they pedal now and all i have heard since my issues are how terrible they are. I AM AS SURE AS THE DAY IS LONG THAT THE SALESMAN MISREPRESENTED THE PRODUCT AND ITS WARRANTY!

I will post any future issues.I WOULD HIGHLY RECOMMEND NOT PURCHASING ANYTHING FROM ASHLEY FURNITURE!

Review about: Poor Quality And No Customer Service.

Review #1006178 is a subjective opinion of a user.

1.5
Advertised vs Delivered
Diversity of Products or Services
Product or Service Quality
Warranty
Staff
Exchange, Refund and Cancellation Policy
Reliability
Value for money
Website
Customer service
Style and Design
Delivery Service
Price Affordability
PRODUCT OR SERVICE
Ashley Furniture Sofa
Reason of Review / Monetary Loss Bad quality / $1200
Preferred solution Full refund

Had an Experience with Ashley Furniture?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
AshleyFurnitureCares
#1306033
Ashley Furniture Verified Representative
I'm very sorry to hear you are having issues with your living room furniture. Can you please send us your purchase information, including the store where you purchased, to Fanfeedback@ashleyfurniture.com. Please put Pissed Consumer – and your name in the subject box. We would be happy to try to help.
Thanks,
Daniel
Anonymous
I have already sent information to GBSENT. I will for ward the information to you.

You May Also Like

"I purchased a king size bed - 2 side tables, desk, bookshelf, oversized mirror, a large entry table, requested all to be delivered "boxed". The rails for the bed..." Read more
"...that $4,000 purchase was quickly turning into a costly mistake. The couch was starting to PEEL..." Read more
"We purchased a leather sofa and love seat from Ashley Furniture,Springdale, OH in November 2008. I have paid around $1000 for these.It has not been 3 years since our purchase..." Read more
"THE WORST FURNITURE BUYING EXPERIENCE EVER!!! Delivery men left couch wedged in the doorway, couldn't fit it in, so they left it right there and left!!! I purchased a whole..." Read more
"Aside from the fact that they are for some reason trying to charge me 110$ a month, for their plan that is currently advertised at 29.99$ a month on their..." Read more
"I was told to wait for my battery order to arrive by the seller. order was valued $713USD The seller went into radio silence, would not reply to emails or..." Read more
"On March 6 I ordered two ( extra small and small) "Forget Princess I want to be an Astrophysicist" tee shirt as a birthday present. The confirmation stated they would..." Read more
"Revived youth- you cannot see terms and conditions on home page- you enter all your info and say you are to pay shipping and handling- you pay it 2 times..." Read more