I purchased a bedroom set from you approximate 2 to 3 weeks ago. Right after the gentleman delivered it I found the top of the dresser was peeling.
I called the store store told me had to call the warehouse and the only thing good about Ashley furniture is the gentleman that works in the warehouse that sets up the times for repairs and exchanges. He set up a switch it all seemed well at that time. I was dusting my bedroom including the headboard the footboard and side rails when my dusting cloth got stuck on a splinter on the side rail and pulled nice piece of wood off. I called after waiting on the phone from us 25 minutes I was told there’s no manufactures warranty or store warranty unless I bought the policy.
This furniture is junk, I have never purchased a piece of furniture from any major department store or furniture store that I was told there’s no guarantee. I even asked if I could have somebody come out and repair it and there would be a charge for that, three weeks? I’m sorry but your furniture is junk and trash and the way you treat people is even worse. I will be posting a very nice advertisement for you on Facebook and on Instagram.
Are usually call to say thank you and see how nice everybody was.
Your manager to Kennesaw store as a joke. If you’d like to speak further on this you can call me at 678-770-2881 and my Name is Lou Kramer
Product or Service Mentioned: Ashley Furniture Furniture Set.