Update by user Sep 20, 2017
I was able to exchange the couch but that too has problems. Waiting for a technician to come see it. The table was never fixed.
Update by user Sep 03, 2017
I was able to exchange the couch but I would have prefer my money back. The new couch also has minor issues and my son was hurt by a piece of wire (part of a staple) sticking out.
I'm still not happy with Ashley's furniture and I regret shopping there. NEVER AGAIN!!!
Update by user Aug 27, 2017
Not even a month and now this couch has more problems! This couch is a joke!!
Update by user Aug 25, 2017
I'm still waiting for them. They want to send a technician to fix the problem but that's not what I want.I want my money back or a new couch.
95% of the couch is damage a needs work that will take 4 to 5 hours. The only part that doesn't have issues is the left forearm.
That shouldn't happen with a new couch. I didn't pay for a fixer upper!!
Update by user Aug 18, 2017
Sale order 1201974140Customer ID TIRAMAR2000Martha TriadoTotal $3,943.87
Original review posted by user Aug 18, 2017
I purchased this sofa 2 weeks ago, along with a 5 piece dining room set and I couldn't be more disappointed. As stated in previous reviews, the material on the cushion is wearing thin; "real top grain leather" is fake/faux.
The surface material is flaking. The stitching is erratic and unsightly. The table is wobbly and unstable.
Do not purchase. Save your money and don't shop at Ashley's furniture!!!
Product or Service Mentioned: Ashley Furniture Sofa.
Reason of review: Damaged or defective.
Monetary Loss: $1000.
Preferred solution: Full refund.