1K views
New Reviewer
Featured
6 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.3
Updated by user Sep 20, 2017

I was able to exchange the couch but that too has problems. Waiting for a technician to come see it. The table was never fixed.

Updated by user Sep 03, 2017

I was able to exchange the couch but I would have prefer my money back. The new couch also has minor issues and my son was hurt by a piece of wire (part of a staple) sticking out.

I'm still not happy with Ashley's furniture and I regret shopping there. NEVER AGAIN!!!

Updated by user Aug 27, 2017

Not even a month and now this couch has more problems! This couch is a joke!!

Updated by user Aug 25, 2017

I'm still waiting for them. They want to send a technician to fix the problem but that's not what I want.I want my money back or a new couch.

95% of the couch is damage a needs work that will take 4 to 5 hours. The only part that doesn't have issues is the left forearm.

That shouldn't happen with a new couch. I didn't pay for a fixer upper!!

Updated by user Aug 18, 2017

Sale order 120197****Customer ID TIRAMAR2000Martha TriadoTotal $3,943.87

Original review posted by user Aug 18, 2017

I purchased this sofa 2 weeks ago, along with a 5 piece dining room set and I couldn't be more disappointed. As stated in previous reviews, the material on the cushion is wearing thin; "real top grain leather" is fake/faux.

The surface material is flaking. The stitching is erratic and unsightly. The table is wobbly and unstable.

Do not purchase. Save your money and don't shop at Ashley's furniture!!!

Reason of review: Damaged or defective.

Monetary Loss: $1000.

Preferred solution: Full refund.

Location: 9301 Tampa Ave, Northridge, CA 91324, USA

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

What model was your living room set?

Guest

OK. You're unhappy with the couch, table, etc.

Is this the first time you've ever purchased new furniture ?

If so, did you look around and compare construction quality, price, store reputation, brand recognition, etc.

?

If not, you should have known better. I can tell from your one tiny photo that the couch is crummy.

Sure, the place may sell some substandard merchandise. But ultimately it is up to you, the buyer, to acquire knowledge and do your homework before jumping into what must have been a major purchase for you.

Furniture stores don't like me. I flip pieces over and examine the structure as well as the covering.

And I know real leather when I encounter it.

I'm sorry you got handled but you were begging for it walking in blind. And don't publish your actual name on internet forums.

Lanore Scy
reply icon Replying to comment of Guest-1365263

It actually is my first time purchasing a couch and I completely trusted the salesman. I know better now and it won't happen again.

Eydie Kcs
reply icon Replying to comment of Lanore Scy

What you see in the store is not what you get! That's the problem

Amrom Xsg

Hi, were sorry that you were unsatisfied with your purchase or customer service experience. Please feel free to provide feedback on both by emailing us at fanfeedback@ashleyfurniture.com.

Please put Pissed Consumer and your name in the subject box.

We would be happy to try to help.

Thank you,

Daniel

Lanore Scy
reply icon Replying to comment of Amrom Xsg

I keeping finding more problems with this couch.

Ashley Furniture Reviews

  1. 874 reviews
  2. 424 reviews
  3. 169 reviews
  4. 49 reviews
  5. 36 reviews
Ashley Furniture reviews