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My husband and I purchased 2 pieces of furniture from the Ashley Furniture store in Secaucus, NJ. At no point during our shopping experience were we notified that they have an "All Sales Are Final" policy.

We received the furniture today and I verified to the delivery people that it looked fine (meaning no damages or defects) then literally 20 minutes later we realized that one of the pieces really just doesn't fit in our apartment. So we called the store back to see how we could return it and were told about this all sales are final policy. I notified the individual that we were not told this in the store and she told me to check the receipt. I checked the receipt and on the printed credit card receipt (so the receipt that prints out AFTER the card is swiped) it says in small letters that there are no returns.

My husband called and spoke to a supervisor and was told that there is nothing we can do, we are stuck with this furniture that we do not like and that does not fit in our apartment.

This is just incredibly unethical. If this is their policy we should have been notified about it prior to making our purchase, not just from reading small words on a receipt that is printed afterwards.

Reason of review: Poor customer service.

Location: Boston, Massachusetts

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1. Could of been easily avoided by measuring before you purchase furniture but that would be to easy 2.

Don't ever shop at Ashley cuz their customer service is an absolute joke and they have an all sales final policy because their furniture is complete junk and when people realize that after having it for a week they don't want anything being returned and 3. Unfortunately a lot of furniture stores have that policy now because people suck and they will buy furniture before a holiday or a big party to try and show off to their family and friends or just have something nice to use while they have people over and then try and return dirty used furniture after they are done with it and then stores are stuck with dirty used stuff that they have to sell in clearance for a huge discount all because people are *** and don't care about anyone or anything but what is best for them personally but then again that's pretty much what every complaint on this website is about

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