1.5
Details
Delivery Service
Product or Service Quality
Style and Design
Value for money
1 comment

We bought 2 bed sets for our children when the delivery crew had set them up I discovered both head boards were banged up and cracked as well as one of the foot boards plus one of the dressers had paint that was let dripped on and dried and had a bumpy, sloppy finish!Also one of the night stands had bare nails in the inside that when you opened it you would scratch yourself.

To make things short a repair man was sent to repair or see if needed be replaced. The repairman only painted over the pieces leaving bumpy corners and messier finish!! I told him I was not at all happy with his work, he answered that it was repaird to the company's expectation!! I called customer service and told them I wanted the furniture pieces replaced since I had purchased new furniture and that is what I expected what I paid for!

They said they were sending another repair one for 2nd opinion, to my surprise "They" sent the same guy from the first time like he was going to disagree with his work!!!This is the 4th purchase we made at "Ashley's and last"!!

Review about: Ashley Furniture Furniture Set.

Reason of review: Damaged or defective.

Preferred solution: I want my furniture replaced for new,non damaged, Exactly what we intended to get by going to your store!.

Had an Experience with Ashley Furniture?

Write a review

Comments

Terms of Service
Post Comment
Cancel
gilkigirl28
#913429

Bless your hearts!!Did you ever get your furniture replaced?

There should never been a repairman sent out in my.opinion.

You paid for new furniture thats what you should have gotten to.start with!Not banged up tore up furniture!

You May Also Like

Ashley Furniture - Do not buy from them just terrible. Ashley Furniture "Problems with Durablend. Will not honor warranty unless I sign a release of liability. Local sales manager explained that the manufacturer made a mistake in the Durablend formula and that..." Read more Ashley Furniture - Bought durablend leather couch and loveseat peeling and cracking. Ashley Furniture "Purchased a durablend leather couch and loveseat from Ashley 2 years ago it started cracking and peeling everywhere. Called the MFS protection plan said not covered normal wear and tear...." Read more Ashley Furniture - 2 month old Burnella patio furniture. Paint peeling on leg Ashley Furniture "...Bought a round patio table with 4 chairs, a fire pit and a sectional patio furniture two months ago. Delivery was a nightmare, and I paid $250..." Read more Very Poor quality of Ashley Furniture & really Bad Customer service Ashley Furniture "We bought dining table chairs, king size bed with adjustable base and a mattress. The delivery gets delayed by few weeks (not days) from what was promised for the chairs...." Read more Swagtron sent me a dangerous unit, refused to take responsibility afterwards Swagtron "I sent in a swagtron scooter for tire replacements in August. They sent me back my unit with multiple unauthorized repairs done, including a replacement engine with fewer gear options...." Read more Top Top Renovation LLC is Top Top Unprofessional Top Top Renovation Llc "In mid-September 2017, we needed a handyman to do a series of home improvement work in our Fort Lauderdale, Florida house. Improvements would include dry wall repairs, install new bedroom..." Read more Forest River - 40,000 miles few problems Microlite 21 ft frbs Forest River "Bolt that runs the slide in and out breaks often repairs at factory were very very good. Had repairs done while taking a plant tour. Not all divisions are the..." Read more Rockport - Worst product and even worst customer service - their shoe has caused damage/ injury to my ankle Rockport "This is what I wrote to Rockport: I am really surprised that rather than looking at the issue where your product has caused an injury, your response is purely focussed..." Read more