We bought 2 bed sets for our children when the delivery crew had set them up I discovered both head boards were banged up and cracked as well as one of the foot boards plus one of the dressers had paint that was let dripped on and dried and had a bumpy, sloppy finish!Also one of the night stands had bare nails in the inside that when you opened it you would scratch yourself.
To make things short a repair man was sent to repair or see if needed be replaced. The repairman only painted over the pieces leaving bumpy corners and messier finish!! I told him I was not at all happy with his work, he answered that it was repaird to the company's expectation!! I called customer service and told them I wanted the furniture pieces replaced since I had purchased new furniture and that is what I expected what I paid for!
They said they were sending another repair one for 2nd opinion, to my surprise "They" sent the same guy from the first time like he was going to disagree with his work!!!This is the 4th purchase we made at "Ashley's and last"!!
More Review Details
|Style and Design|
|Product or Service Quality|
|Value for money|
- Reason of review:
- Damaged or defective
- Preferred solution:
- I want my furniture replaced for new,non damaged, Exactly what we intended to get by going to your store!
- Product or service
- Review category
- Furniture and Decor
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "I have purchased two sofas 3 months ago - I looks like it is about 10 years old with large wrinkles all over, and the other sofa has discolored and..."
- "Here are the pictures of the damage furniture I purchase from Ashley Furniture. I'm very upset with the life of these pieces of furniture. I look forward to someone reaching..."
- "That's what happened to my leather sectional I purchased @ Ashley's just about four years ago and paid over $1,200.00. No pets, no kids...I sent them complaint about two years..."
- " PROGRESSIVE STOLE CHRISTMAS FROM MY CHILDREN! Merry Christmas to all! After all nothing good has happened with me and my case . Progressive has decided to make my life a living..."
- "I took my 18 week old Siberian Husky to Banfield to be chipped, and he came out with PARVO. He died 9 days later. They admitted he could have contacted..."
- "The worst builder ever we're at seven months after closing every room has spackle on every wall these warranty representatives there like used car salesman they will come out promise..."
- "Ridiculous delays in shipping, packaging that is clearly labeled "FRAGILE" on all sides of the box is NOT being taken note of, many packages arrive smashed. I have witnessed drivers..."
- "Last night, my wife and I attempted to book a flight for an upcoming trip for 6 members of our family using Orbitz.com. We entered all of the information for..."
- "Kuester has been letting Terra Green Landscaping on Concord, NC, run in and out of the property, circle the property, blow leaves directly into the cars, etc. etc. The BBB..."