Bellevue, Washington
1 comment

We bought 2 bed sets for our children when the delivery crew had set them up I discovered both head boards were banged up and cracked as well as one of the foot boards plus one of the dressers had paint that was let dripped on and dried and had a bumpy, sloppy finish!Also one of the night stands had bare nails in the inside that when you opened it you would scratch yourself.

To make things short a repair man was sent to repair or see if needed be replaced. The repairman only painted over the pieces leaving bumpy corners and messier finish!! I told him I was not at all happy with his work, he answered that it was repaird to the company's expectation!! I called customer service and told them I wanted the furniture pieces replaced since I had purchased new furniture and that is what I expected what I paid for!

They said they were sending another repair one for 2nd opinion, to my surprise "They" sent the same guy from the first time like he was going to disagree with his work!!!This is the 4th purchase we made at "Ashley's and last"!!

Review about: Furniture.

Review #539366 is a subjective opinion of a user.

1.5
Style and Design
Delivery Service
Product or Service Quality
Value for money
Reason of Review / Monetary Loss Damaged or defective / Not specified
Preferred solution I want my furniture replaced for new,non damaged, Exactly what we intended to get by going to your store!

Had an Experience with Ashley Furniture?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
gilkigirl28
#913429
Bless your hearts!! Did you ever get your furniture replaced? There should never been a repairman sent out in my.opinion. You paid for new furniture thats what you should have gotten to.start with! Not banged up tore up furniture!

You May Also Like

"I purchased a San Lucas sofa bed made by Ashley Furniture purchased thru Coleman's furniture online spent about $1200 including an extended warranty we have the same problem with the..." Read more
"February 10, 2017 Part 1- I will never buy from Ashley's Furniture again. Horrible service, from the salesperson not giving you all the financing details until you've spent hours picking..." Read more
"Ashley furniture - never again , the worse furniture and experience ever . We got today the delivery from Ashley Winnipeg of furniture which costed 5000 dollars. My family and..." Read more
"Bought, sofa, lounge chair, 3 piece coffee/end table set, a dining table and 4 chairs. First, delivery takes at least three weeks. Second, we bought insurance and have had to..." Read more
"Delivery co cut the love seat an left at my home did not notice until they left.... I am still working on my delivery return fee. Through our local tv..." Read more
"I ordered seat covers, a cargo area cover and Weathertech floor mats. The first problem was that when I placed my order the shipping amount was listed as $19. It..." Read more
"Im writing this review so you can beware of Chiseled Perfections LLC, Orbmik Furniture, and Tabs Furniture. I've been buying from Chiseled Perfections and we got cross over a deal...." Read more
"Completely incompetent and I unknowledgeable staff. I hired this company to replace a spring that had broken. I decided to buy a new Lift Master belt driven door opener as..." Read more