Lubbock, Texas
Not resolved
2.7
Details
2 comments

I also had a terrible experience with ashley furniture, I wanted a kitchen table and chairs, and found one I wanted, so I paid for the table and started to leave but the lady said they had a bedroom suit on sale, and my wife was looking for a mattress that wouldn't be as firm as what we had, so I agreed to look.and after I laid on a few of them, the saleslady wrote the contract up and put the money that I had just paid for the dinning table on a down payment for a $11,000.00 bed. And we decided not to purchase the bed as it wasn't what we wanted, and just wanted to pick up my table when it came in. but was told I would have to choose another bed greater or equal to the one I laid on.and they refuse to let me have my table that I had paid for, so WERE going too small claims court.

Product or Service Mentioned: Ashley Furniture Table.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $700.

Ashley Furniture Pros: Nice store.

Ashley Furniture Cons: Very deceptive practices.

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Anonymous
#1252877

That statement is true, but this saleslady knew I had paid for the table and paid for within 10 minutes, Were waiting on small claims court to set a date, we'll let you know thanks jim

Anonymous
#1239279

It's not always the "Saleslady" - look to management for that issue because salespeople are instructed as to what they HAVE to do!!

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