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Avoid | Ashley Furniture review from Charlottesville, Virginia

1.0
Details
Terrible company. Terrible customer service. Bought a mattress. It was supposed to be new but an obsolete model. It had bed bugs. Which is disgusting. And clearly it was a used mattress. The loathsome woman I dealt with who is apparently the owner of this awful store basically said tough. Buy another mattress. I did. At the sleep on it down the road.
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Review
#1770149 Review #1770149 is a subjective opinion of poster.

Costumer complaint | Ashley Furniture review

1.0
Details
They overcharged me $300 in CASH to cover extended warranty which I stated 5 times that I did NOT want and they told me they had a coupon to cover it but when I received my statement I was charged an additional $300!!! So $600 for extended warranty which I had already said I did not want!!! Plus they charged shipping and delivery but they did not deliver it into my house! The drivers were incompetent and could not get it into the house without damaging the wall, which they did, and so they left it outside!!! My husband and I brought it inside with no problem
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Review
#1769994 Review #1769994 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Cons
  • Lack of customer srevice
  • Whole experience
Reason of review
Pricing issue
Loss
$700
Preferred solution
Price reduction
Tags
  • Nightmare Experience
1.0
Details
Delivery driver threw mattress in street / do not shop here! - Ashley Furniture review
Purchased a bed at Ashley Furniture in Woodbridge, VA on 12/16/17. Received a text saying it would be delivered on 12/22/17, and if I could not accept delivery that day there would be a $50 rescheduling fee. Cancelled my appointments to be home that morning. When...
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2 comments
Amrom
#1408972

Hi, we’re sorry that you were unsatisfied with your customer service experience. Please feel free to provide feedback by emailing fanfeedback@ashleyfurniture.com.

Please put Pissed Consumer – and your name in the subject box. We would be happy to try to help.

Thank you,

Daniel

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Review
#1154004 Review #1154004 is a subjective opinion of poster.
Service
Ashley Furniture Delivery Service
Cons
  • Delivery
  • Treatment by store employees
Reason of review
Poor customer service

Bed bugs | Ashley Furniture review from Richmond, Virginia

3.8
Details
We bought a recliner and love seat and never had bed bugs and had a inspection and found beg bug droppings never again will I buy from Ashley its costing us a lot of money.
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Review
#1397208 Review #1397208 is a subjective opinion of poster.
Product
Ashley Furniture Recliner
Reason of review
Damaged or defective

My recliner power source is not working | Ashley Furniture review from Midlothian, Virginia

1.6
Details
My recliner power source is not working check Outlets also Breakers still no power to Black Box
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Review
#1327838 Review #1327838 is a subjective opinion of poster.
Product
Ashley Furniture Recliner
Reason of review
Bad quality
I JUST WANT MY MONEY BACK! I ordered a dining table and chairs, they have delivered 2 damaged tables (even the tech they send can't fix it) and 12 chair ( 3 separate delivery attempts of 4 chairs) that look like floor models. 2 were ripped, 2 were not assembled...
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Review
#1361965 Review #1361965 is a subjective opinion of poster.
Product
Ashley Furniture Table
Reason of review
Damaged or defective
Loss
$1050
Preferred solution
Full refund

WILL NOT COVER ANY DAMAGES | Ashley Furniture review from Richmond, Virginia

If you are debating if you should purchase this warranty DONT DO IT!! They will find any way to not cover the damages to your furniture. Waste of money spent on this warranty that is a fraud.
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Review
#1386983 Review #1386983 is a subjective opinion of poster.
Product
Ashley Furniture Warranty
Reason of review
Not as described/ advertised

Bunk bed | Ashley Furniture review from Winchester, Virginia

3.7
Details
Bunk bed - Ashley Furniture review
Bunk bed - Ashley Furniture review
The same day my bunk beds were delivered I stepped on the ladder to put on the mattress cover and the ladder step snapped. The ladder was also not screwed in. The assembly only took 40 minutes. They FLEW through it.
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Review
#1226086 Review #1226086 is a subjective opinion of poster.
Product
Ashley Furniture Bed
Reason of review
Bad quality
1.0
Details
Went to buy a 5 drawer chest of drawers on President's day sale for $168. sale price. Was told that I would have to go to Fredericksburg to the warehouse to get it or I could pay $138. for delivery. I live in Winchester, Va and Fredericksburg is about 80 miles away. I...
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1 comment
Anonymous
#1455107

My husband and I purchased a bedroom set from Ashley Furniture through Acceptance Now back on 2015. The furniture itself is NOT worth the god awful amount they charged us over the years!

Our lease agreement was up in March 2018 and they are wanting us to pay an additional $700 as a buyout or pay 3 more payments of $200.

We live in NC and he said NC is the only state that has this buyout lease agreement. Has anyone else had an issue like this where they keep asking for money after your lease is up???

Review
#1193383 Review #1193383 is a subjective opinion of poster.
Service
Ashley Furniture Deal
Reason of review
Pricing issue

Contact Ashley Furniture Customer Service

Website:
Mailing Address:
Attn: Consumer Affairs One Ashley Way
Arcadia, Wisconsin 54612
United States
Phone:
(800) 477-2222
All Ashley Furniture Contacts

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Tebee sofa | Ashley Furniture review from Fairfax, Virginia

1.0
Details
I got the sofa about 7 months ago, and in the beginning I notice some kind of quimical smell around the family room, and it took me a long time to realize it is the couch! Since I had kept my old sofa until this month when it was put in the dumpster. This sofa from signature design by Ashley really smells and I'm sure is the sofa, even my nose is irritated! I also been having headaches. Stay away, do t buy it!!
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Review
#1203681 Review #1203681 is a subjective opinion of poster.
Product
Ashley Furniture Sofa
Reason of review
Bad quality