State: Virginia City: Richmond Clear all filters (8 of 2571 reviews match)
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Ashley Furniture - Bed bugs

We bought a recliner and love seat and never had bed bugs and had a inspection and found beg bug droppings never again will I buy from Ashley its costing us a lot of money.
Company wrote 0 private or public responses to the review from Nov 09.
3.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Website
#1397208
In April 2016, I purchased furniture from Ashley Furniture Store in Richmond Virginia. The sofa was delivered damaged, and the company would not refund my money or give me a new sofa. The foot of the sofa broke off upon delivery and they wanted to repair it; I did not...
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Company wrote 0 public responses to the review from Nov 05, 2017.
1.0
I didn't like
  • Fraudulent practices and unreasonable contract
  • Customer support after buying things
  • Poor quality
#1126531
Although this company has beautiful furniture. I WILL NEVER PURCHASE anything from them again. Experiance with them was horrible. I purchased a complete bedroom set and had it set up thru their in house finance program called "Expectance Now".. 1st mistake. I only...
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Company wrote 0 public responses to the review from Oct 01, 2015.
#708900
Please Please Please avoid this piece of *** god awful horrible excuse for a furniture store like the plague!!!!!!!!!!! My issues began on 5/23 I went to catch a sale for Memorial Day weekend on a mattress (Mistake # ! I went to a furniture store instead of a mattress...
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Company wrote 0 private or public responses to the review from Jun 15, 2015.
2.5
I liked
  • Design of furniture
I didn't like
  • No one wanted to fix problem
  • Being lied to
  • Lack of customer service
#650564
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Ottoman Review

FIRST, PAID FOR A JESSA PLACE OTTOMAN, TOLD THEM CHOCOLATE, THEY BRING ME A BEIGE ONE AND HAD TO TAKE OR BACK AND STILL NO 3 HOUR COURTESY CALL.....THIS BUSINESS SUCKS.
Company wrote 0 public responses to the review from Mar 26, 2015.
1.6
Details
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Website
#613568
the customer service at the store is great when purchasing my items but when it comes to delivery. it's horrible. i ordered a mattress, couch and love seat that was supposed to be delivered within 3-4 weeks. at the third week mark i call just to get an update and i'm...
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Company wrote 0 public responses to the review from Dec 16, 2014.
1.0
I liked
  • Initial customer service
I didn't like
  • Being lied to
  • Delivery
#570699
my aunt went ashley's thinking that she was buying some furniture and that ashley's was going to finance her purchase, but come to find out for $1500.00 of furniture at their big sale up to 70% off she would have ended up paying over $4000.00. With in a...
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Company wrote 0 private or public responses to the review from Jul 03, 2012.
Anonymous
Alan

That program is for people with no credit or bad credit. It\'s a purchase program.

#329074

All I need to say is Badly made furniture,breaks down in about 1 or two years after being bought, fake coloring of leather (rubs off), furniture does not have a goood framing support, POOR customer service. All I got was an "Oh well sorry we can't do anything about...
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Company wrote 0 public responses to the review from Feb 09, 2010.
Anonymous
pooneej

Im actually thinking about buying a sofa/loveseat or sectional made by ashley because its a cheap price but now I am reminded about that old adage - you get what you pay for.....

#170613

Contact Ashley Furniture

Mailing Address:
Ashley Furniture Ind., Inc.
Attn: Consumer Affairs One Ashley Way
Arcadia, Wisconsin 54612
United States
Phone:
(800) 477-2222
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