State: Virginia City: Richmond Clear all filters (7 of 2518 reviews match)
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In April 2016, I purchased furniture from Ashley Furniture Store in Richmond Virginia. The sofa was delivered damaged, and the company would not refund my money or give me a new sofa. The foot of the sofa broke off upon delivery and they wanted to repair it; I did not...
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1.0
I didn't like
  • Customer support after buying things
  • Poor quality
  • Fraudulent practices and unreasonable contract
#1126531
Although this company has beautiful furniture. I WILL NEVER PURCHASE anything from them again. Experiance with them was horrible. I purchased a complete bedroom set and had it set up thru their in house finance program called "Expectance Now".. 1st mistake. I only...
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#708900
Please Please Please avoid this piece of *** god awful horrible excuse for a furniture store like the plague!!!!!!!!!!! My issues began on 5/23 I went to catch a sale for Memorial Day weekend on a mattress (Mistake # ! I went to a furniture store instead of a mattress...
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2.5
I liked
  • Design of furniture
I didn't like
  • Being lied to
  • No one wanted to fix problem
  • Lack of customer service
#650564
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Ottoman Review

FIRST, PAID FOR A JESSA PLACE OTTOMAN, TOLD THEM CHOCOLATE, THEY BRING ME A BEIGE ONE AND HAD TO TAKE OR BACK AND STILL NO 3 HOUR COURTESY CALL.....THIS BUSINESS SUCKS.
1.6
Details
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Website
#613568
the customer service at the store is great when purchasing my items but when it comes to delivery. it's horrible. i ordered a mattress, couch and love seat that was supposed to be delivered within 3-4 weeks. at the third week mark i call just to get an update and i'm...
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1.0
I liked
  • Initial customer service
I didn't like
  • Delivery
  • Being lied to
#570699
my aunt went ashley's thinking that she was buying some furniture and that ashley's was going to finance her purchase, but come to find out for $1500.00 of furniture at their big sale up to 70% off she would have ended up paying over $4000.00. With in a...
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Anonymous
Alan

That program is for people with no credit or bad credit. It\'s a purchase program.

#329074

All I need to say is Badly made furniture,breaks down in about 1 or two years after being bought, fake coloring of leather (rubs off), furniture does not have a goood framing support, POOR customer service. All I got was an "Oh well sorry we can't do anything about...
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Anonymous
pooneej

Im actually thinking about buying a sofa/loveseat or sectional made by ashley because its a cheap price but now I am reminded about that old adage - you get what you pay for.....

#170613