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just paid cash for a couch,loveseat @1278.00 at the ashley in spfld.il picked up set on 5-01-09 unpacked couch noticed 2 in piece of plastic sticking out of lower right arm.i had the extended warranty but cancelled thought i was buying quality.

when i called on same day and explained to service rep the problem she suggest i either pay $35 for them to come 30 miles to (look) at couch or i could inconvience myself and haul it myself for them to put a new arm on the couch.

I paid for a new couch not a patched couch.i am in the process of reuesting once again that they make this purchase of mine right by returning the full amount i paid or a new couch.

Review about: Ashley Furniture Warranty.

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