I bought a sectional from your store in San Antonio. The chaise was bunching up due to the zipper causing this .
They came out and determined that it needed to be replaced. Just the cushion.
Now they are telling me because it has a small stain the chaise they won't replace the cushion. I can buy the replacement!!! That is ridiculous small stain or not they should replace this part.
the stain is nowhere near the side of the cushion. The customer service completely blew me off . I will never buy any furniture from you again.!!!!!!
Terrible customer service.
Your company should replace this because the zipper is defective and causing the chaise part of my couch to bunch up. The stain is small and has no effect on the zipper part on the side!!!!!!!!!!!!!!!
Product or Service Mentioned: Ashley Furniture Furniture Set.
Reason of review: Warranty issue.
Preferred solution: Deliver product or service ordered.