Macclenny, Florida

We purchased thousands of dollars worth of furniture from Ashley in Jacksonville, FL and the salesperson told us it would be a good investment to protect our furniture by purchasing a protection plan from Montage Furniture Service. The leather began to split just months later at the poor-quality seams and when we called MFS, they told us emphatically that they don't cover things like that.

In fact, everything is at "their discretion", meaning they cover NOTHING. It is a scam.

We gave Ashley and MFS hundreds of dollars for nothing. Ashley should not associate with this fraudulent company and should not allow their salespersons to lie about the coverage.

Product or Service Mentioned: Ashley Furniture Warranty.

Monetary Loss: $200.

  • Waste of money
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I purchased a new sofa, love seat, and a coffee table and two end tables. Sales associate told me the insurance would be a great investment.

Sofa only two months old and the whole inner frame is broke. Unable to even sit on the right side of the sofa. Submitted a claim with the insurance weeks ago. Just called today and they stated the claim was denied, because they didn't cover things like that.

A sofa two months old, faulty, and will not cover. Joke!


Purchased Montage warranty and after multiple phone calls for claim realized it is a company FULL OF ***! No claims allowed, just give them the money.


always read the fine print before you call and tell them something thats covered :x

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