Lewisville, Texas
Not resolved
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Please don't fall for the sales pitch to buy the protection plan. It is a big lie!

This plan covers nothing. The sales people are told to push this plan on people or else! This is gravy money for Ashley. Just try using it! I purchased a Durablend sectional as well as a lot of other pieces . Never late even one day on my payments. My sectional started peeling on the seat cushions . Also the frame collapsed. I was told that the frame was fine. It just "settled" which is normal.

They so far have replaced the cover for one of the seat cushions, but I know have three more seat and one more back cushion to replace. It is like pulling teeth to get them to even come out an take a look at the couch. Their customer service is the worst. Once you have purchased your furniture you are no longer important!

Reason of review: Poor customer service.

Monetary Loss: $3000.

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