Ashley Furniture - Was sold a "DURABLEND LEATHER" set, were told it was leather!!!
Bought the living room set in January of 2014 (estimate).Within a few months the "LEATHER" started peeling.
I thought it would be just a very small part but it continued to get worse and worse. Finally, my wife called 13 months after purchase ($2,500 sofa, love seat and recliner) and were told they only had 6 month warranty and nothing they could do. They STILL at this point did not make it clear to us this was not LEATHER, literally, there is only 17% leather. Here I am 3 months after my wife called and I am looking under the foot rest of the sofa, UNDER!!!
I saw it, DuraBlend, never once mentioned to us. I strongly feel we were misled. Ashley furniture had many opportunities to explain to us we were not purchasing leather. MANY.
Please see pics.Damage is worse now but pic is only when a few months old.
More Review Details
- Reason of review:
- Not as described
- Preferred solution:
- Let the company propose a solution
- Monetary loss:
- Product or service
- Ashley Furniture Durablend Leather Furniture Set
- Review category
- Furniture and Decor