Went to Ashley funrniture in the Midwest for the first time. Was sold on a couch and a bed.
When I came in I specifically referenced the -0- interest rate. Sales people ran credit came back with 10k line and I pointed out what I wanted. When I was finished there was 100 delivery charge and some bogas required protection plan. I told the.
I did not want the protection plan since I had a dog. Oh said the sales person unless we see teeth makes everything will be covered for the full time. I again said no. They then inform me that it is a package deal.
If you finance you are required to purchase the plan since if the item gets damaged no one pays their bill. Bull crap. I don't have an A+ credit rating because I skip payments.
Now they want me to drive back 45 minutes since they gave me the wrong copy of the paperwork. I am pissed they ran my credit for a lie and then try to force and talk me into lieing about a dog.
Review about: Ashley Furniture Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $2000.
Preferred solution: Let the company propose a solution.
I liked: Variety.
I didn't like: Quick to grab money and not follow up, Gross incompetence.