I live in Danville, Virginia and have experienced the same as all the rest of the people complaining about Ashley. We bought a very expensive living room suite and it broke down in under 3 months.
We were told we were too hard on the furniture. To get it fixed ourselves even though we purchased an extended warranty and even though the store is responsible for any repairs for a year after purchase. Like another persons comment our sales person is MIA and supposedly no longer works for Ashley. But, I have one thing Ashley doesn't that is a husband who doesn't back down or take *** from anyone and will take people to court, the FTC, BBB ect.
to make their lives miserable. So as of right now after all their *** and crappy furniture they are going to replace it, still we are pissed because he had to fight so hard and be treated so ugly from the company. We will keep you all posted as to our plight and fight.
But we will never buy from Ashley Furniture. THEY REALLY DO SUCK AND RIP YOU OFF!
Monetary Loss: $2500.