We made a purchase from Ashley, it took a month to arrive which is the norm for them apparently. They could not get the furniture up the stairs so had to return it to the warehouse but they do not give refunds so was told we could use it for store credit, disappointing but so be it.
We made another selection that would not have to go up the stairs and was for a lesser amount. When the new product arrived it was damaged so we waited another month (3 months total for money already in their pocket) for its replacement.
With credit left on our account my daughter and I recently (a few weeks ago) went to pick out a new dresser but was told at the counter that we had no credit on our account and our first purchase was not even on file. Interesting since I still had the original purchase receipt and was told we still had credit left after our replacement purchase. So after trying to get assistance for over half an hour the lady at the desk said she would try to locate the store manager but never did, he just appeared up front with another group he was assisting. He said he could do nothing for us since it was Saturday and he needed to talk to people in another office who would not be working until Tuesday but he gave me his card and email to send him the scan of our original receipt and a promise he would look into it and get back to us.
I sent an email with original receipt and asked for confirmation from him that he received it, I never got any. He called a week later to tell me that I had ordered replacement furniture already so he did not understand why I thought I had credit on my account. I informed him as I had the previous employee that the original item was more than the replacement item, a difficult concept apparently because he was going to have to do more looking into it then and get back to me.
I never heard back so here we are a week + later and calls to him go unanswered or more specifically he is always on a "conference call" when I try reaching him and he never bothers to return those calls. I myself have been a retail store manager in the past and I am confident that conference calls do not take up that much of his time. It is disappointing that Ashley cannot do any better than this but thankfully we have other options in Joplin and the surrounding areas now if I could just get the rest of my money's worth of product I have technically already paid for half a year or more ago I will never darken their doorstep again.