Not resolved
1 comment

Yeah, I was duped! I purchased a mattress at Ashley's Furniture Store in Palmdale, CA. I got the run around. I noticed the bed had defective springs 2 days after I purchased. They sent technicians to the house several times and each time wrote a different report. Stating normal noises coming from bed. What does that mean?? Plus, if I show discomfort why do you not replace the bed?

I purchased top of the line Stern and Foster pieces of ***. The manager refused to send further technicians out to confirm the inaccurate documentation, which I never signed. Not to mention they added words to the initial reports, different handwriting. I began to file small claims court papers, but, man I've got a life. It hurt me knowing I was getting bamboozled and they were willing to go forward with the wrong doing. I hate to see that others purchased defective mattresses too.

What bothers me is that I paid for the mattress protector and that they sent the 2nd set of technicians out to my house to confirm the mattress was free of defects, such as stains and dirt. I believe they were searching for a way to void the 20 yr warranty. Terrible thing to do to a customer. Of course Sealy won't help, I must get approval from Ashley Furniture to get a new mattress. I filed my complaint 3 months after buying the bed and Ashley's response was, "Why'd it take you so long to put in complaint?" As if that matters on a 20 yr warranty!

Review about: Ashley Furniture Furniture Set.

Had an Experience with Ashley Furniture?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#369608

My husband and I recently bought furniture from them.The furniture was fine but we got an Ashley's credit card.

We charged the purchase on the credit card and a few weeks later, an unknow charge appeared on the credit card.

All the people that work there are shady.I will NEVER buy anything from there again!

You May Also Like

Ashley Furniture - Why you should never buy any furniture from Ashley Ashley Furniture "...They bought what they thought was a leather couch from Ashley furniture.The reason they..." Read more Ashley Furniture - 2 month old Burnella patio furniture. Paint peeling on leg Ashley Furniture "...Bought a round patio table with 4 chairs, a fire pit and a sectional patio furniture two months ago. Delivery was a nightmare, and I paid $250..." Read more Ashley furniture Dura/blend Ashley Furniture "Hello John, Thank you for contacting Ashley Furniture Industries, Inc. in Arcadia, WI. I am sorry to hear that you are experiencing problems with your Ashley furniture. All warranties are..." Read more Ashley Furniture HomeStore is a Rip Off CusIDLONGMAR2626 Ashley Furniture "I purchased a Power Lift Recliner from Ashley Furniture Homestore @ 7780 Cicero Ave Burbank,ILL 60459 on 2/25/2017 through James McCormick. I purchased the Furniture Protection. It has a rip..." Read more Top Top Renovation LLC is Top Top Unprofessional Top Top Renovation Llc "In mid-September 2017, we needed a handyman to do a series of home improvement work in our Fort Lauderdale, Florida house. Improvements would include dry wall repairs, install new bedroom..." Read more Reroof America - Disgusted with their workmanship Reroof America "Reroof America put on a new roof in August 2005. In 2008 when I started having leaks they told me they weren't responsible for workmanship after one year. I have..." Read more Guardsman - The worst shopping experience of my life Guardsman "I am extremely let down by Guardsman and Nebraska Furniture Mart. I feel very taken advantage of. I saved money to purchase a leather sectional and purchased the protection plan...." Read more Calatlantic Homes - Buyer Beware Calatlantic Homes "Garage door wood shrunk and left unpainted grooves in door. Builder says "sorry, paint touchup already done". Ours is the only garage door on street that looks this bad. This..." Read more