Not resolved

I purchased a sectional couch from a business who was failing because of the economy and was assured by the company that Ashely would honor their products and to contact them if we were to have a problem that would require the warranty.

Three months after purchasing the couch, the cushions are broken down, the foundation is breaking down as the springs or coils are coming sink when you sit on the couch...they tell me that the warranty is VOID because the place I bought it was goign out of business. But they will try and satisfy me by sending me replacement cushion cores...that does not address the foundation issue...the couch broke down in three months and because I got it from business how was in town for many, many years but failed because of the recession they are using it as an "OUT" to not honor and fix or replace my couch....

I am appalled at the way they don't stand by their products and that it seems to me that they know it's poorly made but they don't care because they don't have to do anything about it because of the "going out of business sale"....I will NEVER, EVER buy Ashley Furniture again...poor customer service/satisfaction and poor quality in products.

Review about: Ashley Furniture Sofa.

Had an Experience with Ashley Furniture?

Write a review


Terms of Service
Post Comment

You May Also Like

Ashley furniture Dura/blend Ashley Furniture "Hello John, Thank you for contacting Ashley Furniture Industries, Inc. in Arcadia, WI. I am sorry to hear that you are experiencing problems with your Ashley furniture. All warranties are..." Read more Ashley Furniture - Do not buy from them just terrible. Ashley Furniture "Problems with Durablend. Will not honor warranty unless I sign a release of liability. Local sales manager explained that the manufacturer made a mistake in the Durablend formula and that..." Read more Ashley Furniture - Awful Quality! Ashley Furniture "Durablend Sofa and loveseat in a vacation home seldom used, is falling apart! The durablend is a *** finish. It has stretched and creased on the seats with 160lb bodies,..." Read more Ashley Furniture - Bought durablend leather couch and loveseat peeling and cracking. Ashley Furniture "Purchased a durablend leather couch and loveseat from Ashley 2 years ago it started cracking and peeling everywhere. Called the MFS protection plan said not covered normal wear and tear...." Read more Lazada Philippines - Paying without the item Lazada Philippines "Yesterday I got my order its Piedras earring two in 1 upon delivery the amount I was paid off in the receipt is with the amount of the other item..." Read more Grand Furniture - Cheap Grand Furniture " Literally the worst bed frame I ever brought in my life, 2 months after having the bed frame it started to fall apart. The screws are loose, the wood..." Read more Chopretail - Horrible Experience Chopretail "I am a new mother and purchased a Spectra S2 pump from Chop Retail via Walmart. I like to be a prepared mother and ordered the pump 4 months before..." Read more Daniels Jewelers - *** daniels jewelry Daniels Jewelers "They should go out of business and die there pushy and go against people agency, and the force you to buy something, i would love to destroy the conpany, they..." Read more