Ashley Furniture - Worst
I bought a dining room set from Zedric at the Winchester location but everything has gone completely wrong. When my items were delivered, the delivery guy forgot to put my shelves in the server.
I contacted Zedric and said he, โhe would take care of itโ, so I called a week later and nothing had been done. The third week I call Zedric and he tells me to come by the store and he will find me some shelvesโฆ..absolutely not when I have paid for everything brand new. The first purchase with him wasnโt smooth, but I was willing to try again a year later. He stated, โIf the delivery donโt go smooth please give me a call and I will take care of itโ, well guess what, he did NOTHING, but brush me off.
My furniture was delivered in October, didnโt receive shelves until after Thanksgiving, and now Iโm waiting for the brackets to come in to put my shelves on. Shout out to Erica at the customer service center because she has been helping me get my things.
Reason of review: Poor customer service.
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Hi, thank you for providing your feedback on your experience. We would be happy to try to help with this issue.
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Thank you,
Daniel