Can't agree more with other suffered customers: wish there could be a zero star for this Ashely store located at Concord Pike, Wilmington, DE.The customer service is the worst in America (and i'm not exaggerating it!).
Be careful about how you will be treated AFTER buying products from this store. Here are the issues: 1. the item came damaged (we have a picture to prove it and the delivery person agreed); 2. If you want to talk to the customer service regarding the issue of your purchase, they will find any possible excuses to prevent providing you a solution.
it's easily to take painful 2-3 weeks to exchange phone calls. Here are the excuses they gave us about why they couldn't reach out to us within a timeframe they promised: 'the manager is out of town to Washington DC; the management office doesn't open on Mondays; I (the customer service person) was out of town for vacation; The sale person Tracy was sick..." (i will eat your bullets if I make these up, and I'm not creative enough to invent so many excuses, and these were all happening after my purchase? Ummm...) 3. Bad refund policy or no refund at all.
The policy says if you return an item (not on final sale) you need to pay a 40% restocking fee. 40%? ridiculously high. but okay, even you obey the policy, you still won't be lucky enough get the remaining 60% back.
The reason why we needed to return the item was the furniture was too big to get into our room. It's too big, We need to return it. We can pay a 40% restocking fee. It's a returnable product.
What's the problem with this? Ashley: "NO, SORRY, end of conversation" and then hang up the phone. The customer representative (the slenderer african american lady siting behind the counter table. We met her in store before) literally said "end of conversation" over the phone.
I couldn't believe my ears... Dear furniture purchasers, as you can see, not just me, there are so many frustrated customers rating/commenting this store poor. Just be aware.
Your savings from your hard work deserve a better place (We wasted half of our monthly income).More importantly, you don't want to waste your precious time on the poor customer service of this Ashely store, or later wasting your time writing negative comments here :(
Review about: Ashley Furniture Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $630.
Preferred solution: Full refund.
I didn't like: Abysmal customer service, Customer service sucks.