Graham, North Carolina
Not resolved
1.0
Details
1 comment

I love my bedroom suit from Ashley furniture, but the handle pulls are the worst I have ever seen, I special ordered my set from an ashley catalog and I paid top price with no discounts. All of the pull handles on the dresser, 2 might stands and chest have all either fallen off or broken, leaving my furniture looking like it was purchased from Goodwill instead of a furniture store.

very disappointed .

no one at the any of the stores that i have called has offered to help me resolve the issue, including where i purchased the set

Product or Service Mentioned: Ashley Furniture Furniture Set.

Reason of review: Poor customer service.

Monetary Loss: $4870.

Preferred solution: just give me some new handles that will not break.

Ashley Furniture Cons: Product, Quality of furniture has really gone down.

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Anonymous
#1172966

I am a formal employee of Ashley furniture they do sell u used or broken items. Then they make u take service for a tech to fix what's was already broken.

The owner is way over his head. The staff get fired everyday and new people in and out.

Don't buy from them it's the worst customer service you will get. I can go on about so many things go buy else where you are better off

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