My husband and I purchased a bedroom set for our son from the Ashley store in Catonsville. It was a special order scheduled to arrive in 6 weeks.
We waited and waited for the bedroom set to come in. Finally, in the month of October (three months later) we received a phone call that majority of the bedroom set was in however they were still awaiting the footboard for the bed. Another three weeks went by and finally received a phone call all items were in (which was left on my voicemail). I attempted to reach the store and was placed on hold for 30 to 45 mins at times.
A week later I finally contacted them to arrange for delivery however was told all my items were returned to stock JUST AFTER ONE WEEK cause we had an outstanding balance. I explained to the customer service individual I could of very well paid the entire balance IN FULL at the time of ordering but they were unsure when all the bedroom pieces would come in. I had to call corporate to get any leadway.
I will drive across the country before I order ANYTHING from this store again! poor service, lack of customer service professionals,
Product or Service Mentioned: Ashley Furniture Delivery Service.