I purchased a large bedroom wall mirror from Ashley Furniture on 1/29/11. At the time I was offered by Ashley an optional 5-year Protection Plan from Premier Protection Plan.
The Protection Plan was described as "covering any damage from any source for 5-years".
While attaching the mirror supports that were supplied for hanging the mirror on the wall we notice two cracks in the glass. We contacted Ashley Furniture about this problem and were told to contact Premier which we did. Premier told us that damage while "assembling" was not covered.
We tried to contact the Ashley store manager several times without success.He never returned our calls.I feel that Ashley Furniture misrepresented the Protection Plan coverage and have also been completely unsupportive in my attempt to rectify this situation. I am only asking that they either replace the mirror or that my money be refunded or credited to my MasterCard account.
Product or Service Mentioned: Ashley Furniture Manager.